This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Approval Server post-upgrade procedures

If you upgraded BMC Remedy Approval Server after backing up your data and customizations, perform the following activities:

  • Import your customizations from the relevant .def and .arx files.
  • Restore your customized form views.
  • Disable the approval server workflow you documented. (Approval Server workflow is overwritten and re-enabled during an upgrade installation.)

When upgrading, the following error might be written to the <ARSystemInstallDir>/Logs/Approval-RIK_PostUpgradeInstall.log file while the sample data is being imported: ERROR (338): Duplicate Entry ID. You can safely ignore this error because it has no impact on the functionality of the approval server.

Additionally, after you upgrade the Approval Server, review and complete the following sections:

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