This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

After upgrading from BMC Remedy AR System 7.6.04 with view overlays present

When you upgrade from BMC Remedy AR System 7.6.04, the view overlays that you created in version 7.6.04 are available after the upgrade. Before you start using the view overlay with the upgraded AR System server, ensure that:

  • Only the fields with customizations are included in the view overlay
  • Fields that do not have customizations are not included in the view overlay

For information about how to remove unmodified fields from view overlays, see Adjusting customizations when upgrading.

You can use the existing customizations after upgrade. Fields without customizations inherit updates to the base properties when you apply a hot-fix or upgrade the AR System server in the future.

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