Activating application licenses

Before accessing  applications, you must license those applications. To add information to Service Management applications, you must have a BMC Helix Innovation Suite write license (fixed or floating). You must also have the appropriate application licenses to create or modify entries in the Application Administration Console. 

Related topics

Obtaining license keys

Adding or removing licenses Open link

Setting license options Open link

Exporting or importing licenses Open link

Licensing requirements vary depending on the version of BMC Helix Innovation Suite you use. Also, depending on the components that you use, you might need several licenses to activate an application.

Important

You cannot change the license type of a user to Fixed more than three times in one week.

To add applications licenses

Licenses are active as soon as they are added to the server.

  1. Log in to Mid Tier.
  2. Open the AR System Administration Console by selecting Applications > AR System Administration > AR System Administration Console.
  3. In the AR System Administration Console, select System > General > Add or Remove Licenses.
  4. Click Add New.
  5. In License Type, select BMC Helix application licenses, and select the application license that you want to add.
    The following table lists the application licenses:

    BMC applicationLicense type

    BMC Atrium Core

    AR System server license

    AR User Fixed

    BMC Asset Management

    AR System server license

    AR User Fixed (at least 20 if you install sample data)

    Atrium CMDB Application license

    Financial Management Application license

    Financial Management User Fixed license

    Asset Management Application license

    Asset Management User Fixed license

    BMC Change Management

    AR System server license

    AR User Fixed (at least 20 if you install sample data)

    Atrium CMDB Application license

    Financial Management Application license

    Financial Management User Fixed license

    Change Management Dashboard Application license

    Change Management Application license

    Change Management User Fixed license

    BMC Incident Management

    AR System server license

    AR User Fixed (at least 20 if you install sample data)

    Atrium CMDB Application license

    Financial Management Application license

    Financial Management User Fixed license

    Incident Management Application license

    Incident Management User Fixed license

    BMC Problem Management

    AR System server license

    AR User Fixed (at least 20 if you install sample data)

    Atrium CMDB Application license

    Financial Management Application license

    Financial Management User Fixed license

    Problem Management Application license

    Problem Management User Fixed license 

    BMC Knowledge Management

    AR System server license

    AR User Fixed

    Full Text Search

    Atrium CMDB Application license

    Financial Management Application license

    Financial Management User Fixed license 

    BMC Service Request Management

    AR System server license

    AR User Fixed

    Atrium CMDB Application license

    BMC:SR Mgmt Application

    Financial Management Application license

    BMC Service Level Management

    AR System server license

    AR User Fixed

    Atrium CMDB Application license

    BMC Service Level Management license

    You can also enter a custom license type that is not in the list. 

  6. (Only for trial licenses) In the Expiration Date field, enter the date after which the license expires.

  7. The License Qualifier field is used to further identify license behavior.
    Do not modify this field unless instructed to do so by BMC or a qualified BMC partner.

  8. Click Save.

  9. (Optional) To share license usage report with your support and account representatives, click Generate License Usage Report.

To add the user license limit

You can add a user license limit which is the maximum number of user licenses available for use per application.

  1. Log in to Mid Tier.
  2. Open the AR System Administration Console by selecting Applications > AR System Administration > AR System Administration Console.
  3. In the AR System Administration Console, select System > General > Add or Remove Licenses.
  4. Open the application license in which you want to specify the user license limit.

  5. In Number of Licenses field, enter the number of licenses.

    Tip

    Add only one license key per application but add enough user licenses for the different BMC applications that you are using.

    For example, when you are adding the BMC Helix ITSM: Change Management Application, enter the number of licenses as 1. For BMC Change ManagementBMC Helix ITSM: Change Management User Fixed license, enter the number licenses based on your requirement.

  6. Click Save.

Where to go from here

Next task
Back to process

If you are finished performing the postinstallation configurations, return to the Installing.

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