This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 23.3.01 from the Product version picker.


Upgrade your existing platform and application components to BMC Helix Service Management 21.3.06 by performing a parallel system upgrade and automated convergence of database. Parallel system upgrade helps you deploy your a containerized architecture and upgrade to it. Automated convergence of database provides a single data storage with an automated process and rapid delta-data migration.

Use the following upgrade method:


Upgrade from earlier versions to 21.3.06 version by using the staged upgrade process.

Staged upgrade process

Refers to a process of creating a parallel system, performing a fresh installation, migrating workflows, migrating data, and  running delta data migration. 

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