This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 23.3.01 from the Product version picker.

Preparing for upgrade

Complete the following tasks before you upgrade BMC Helix Service Management by using the staged upgrade process:

TaskActionRoleAdditional information

Make sure that Helix Data Manager (HDM) server is available.

Verify that HDM server has drive space twice the size of your source database so that you have enough space for migration data export.

System administrator

System requirements Open link

2Check the CMDB flattening status on the source system.System administrator

Performing the CDM denormalization execution tasks Open link

3Run the Configuration check utility and CDM denormalization utility.System administrator

Performing configuration checks Open link

Running the CDM Denormalization utility Open link


Analyze the result of the following utilities:

  • Configuration check
  • CDM denormalization
System administrator

Viewing configuration check reports Open link

Performing the CDM denormalization post validation tasks Open link

Where to go from here

Next taskProceed with Downloading the installation files
Back to process

If you are finished downloading the installation files, return to the Staged upgrade process.

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