Deployment overview
Perform a container deployment of BMC Helix Innovation Suite and Service Management applications in your on-premises environment.
The container deployment is an automated process that significantly reduces deployment complexity.
The following image shows the platform and applications components that are installed when you install BMC Helix Service Management:
The following table lists the components:
| Component | Deployed? |
|---|---|
BMC Helix Innovation Suite |  |
BMC Helix CMDB | |
BMC Helix ITSM Applications | |
BMC Helix ITSM: Asset Management | |
BMC Helix ITSM: Knowledge Management | |
BMC Helix ITSM: Service Desk | |
BMC Service Request Management | |
BMC Service Level Management | |
BMC Helix ITSM: Smart IT | |
BMC Helix ITSM: Smart Reporting | |
Smart Applications | |
BMC Digital Workplace | |
BMC Digital Workplace Catalog | |
BMC Live Chat | |
BMC Helix Multi-Cloud Broker | |
BMC Helix Business Workflows | |
BMC Helix ITSM Insights | |
BMC Helix Virtual Agent |
|
BMC Helix Integration Service |
|
The following video (3:25) provides a summary of deploying BMC Helix Service Management by using containers:
Benefits of container deployment
Container deployment provides the following advantages:
- Simplified on-premises deployment process with reduced deployment cost.
- Automated, faster, and less error prone deployment as compared to the server-based installation.
- Ensures application security by isolating applications from the host and other applications.
Product roles and permissions
BMC Helix Service Management deployment aims at simplifying the on-premises deployment process performed by the roles described in the following image:
Deployment overview
Deploying containers simplifies the installation of BMC Helix Service Management. This automated process reduces the complexity of deployment as compared to the deployment by using installers.
The following diagram provides an overview of a container deployment:
Before you start the deployment, make sure that your system meets the hardware and software requirements.
Fresh installation of BMC Helix Service Management
The BMC Helix Service Management container installs BMC Helix Innovation Suite and service management applications in your on-premises environment by using the Jenkins pipeline. Deploy applications as per your business requirement and license entitlement.
See the following process flow to understand the high-level overview of deploying BMC Helix Service Management as container:
For more information, see Installation process overview.
Upgrade of BMC Helix Service Management
You can upgrade BMC Helix Service Management platform and applications from 20.02 and earlier versions by using the staged upgrade method. Staged upgrade method is a parallel upgrade method. It includes fresh installation of platform and applications on a new environment and migration of your workflows and data from current production environment to your new environment by using BMC Helix Data Manager (HDM).
BMC Helix Data Manager tool supports your data migration needs to migrate your data to a new system. The tool automatically discovers the structure of the applications so that you can migrate data quickly and easily. BMC Helix Data Manager includes preconfigured migration packs for the major BMC Helix ITSM releases. You can modify these packs to meet the needs of your application, project, and business. Data mapping tools which include built-in transformations and conditional logic are also available.
See the following process flow to understand the high-level overview of upgrading BMC Helix Service Management:
For more information, see Staged upgrade process.
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