This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 23.3.01 from the Product version picker.

Getting started

BMC Helix Service Management on-premises installation provides a containerized architecture that enables you to use BMC Helix Innovation Suite and Service Management applications as containers in your on-premises environment. Containerization enables you install the complete architecture in a fully automated operation with full control and significantly reduced complexity. BMC provides deployment pipelines that help you install BMC Helix Innovation Suite and applications as containers easily and quickly.

If you are new to the BMC Helix ITSM installation, read and perform getting started tasks to learn how to perform the BMC Helix ITSM installation.

Getting started with upgrade will help you to determine the upgrade method, realize the upgrade process, and assist you with the end-to-end staged upgrade process.

If you are not sure where to start, read the Deployment overview.  

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