Activating application licenses

Before accessing  applications, you must license those applications. To add information to Service Management applications, you must have a BMC Helix Innovation Suite write license (fixed or floating). You must also have the appropriate application licenses to create or modify entries in the Application Administration Console. 

Licensing requirements vary depending on the version of BMC Helix Innovation Suite you use. Also, depending on the components that you use, you might need several licenses to activate an application.

To add applications licenses

Licenses are active as soon as they are added to the server.

1. Log in to Mid Tier.
2. Open the AR System Administration Console by selecting Applications > AR System Administration > AR System Administration Console.
3. In the AR System Administration Console, select System > General > Add or Remove Licenses.
4. Click Add New.

5. In License Type, select BMC Helix application licenses, and select the application license that you want to add.
   The following table lists the application licenses:

   BMC application	License type
   BMC Atrium Core	AR System server license AR User Fixed
   BMC Asset Management	AR System server license AR User Fixed (at least 20 if you install sample data) Atrium CMDB Application license Financial Management Application license Financial Management User Fixed license Asset Management Application license Asset Management User Fixed license
   BMC Change Management	AR System server license AR User Fixed (at least 20 if you install sample data) Atrium CMDB Application license Financial Management Application license Financial Management User Fixed license Change Management Dashboard Application license Change Management Application license Change Management User Fixed license
   BMC Incident Management	AR System server license AR User Fixed (at least 20 if you install sample data) Atrium CMDB Application license Financial Management Application license Financial Management User Fixed license Incident Management Application license Incident Management User Fixed license
   BMC Problem Management	AR System server license AR User Fixed (at least 20 if you install sample data) Atrium CMDB Application license Financial Management Application license Financial Management User Fixed license Problem Management Application license Problem Management User Fixed license
   BMC Knowledge Management	AR System server license AR User Fixed Full Text Search Atrium CMDB Application license Financial Management Application license Financial Management User Fixed license
   BMC Service Request Management	AR System server license AR User Fixed Atrium CMDB Application license BMC:SR Mgmt Application Financial Management Application license
   BMC Service Level Management	AR System server license AR User Fixed Atrium CMDB Application license BMC Service Level Management license

   You can also enter a custom license type that is not in the list. 

6. (Only for trial licenses) In the Expiration Date field, enter the date after which the license expires.
   

7. The License Qualifier field is used to further identify license behavior.
   Do not modify this field unless instructed to do so by BMC or a qualified BMC partner.

8. Click Save.

9. (Optional) To share license usage report with your support and account representatives, click Generate License Usage Report.
   

To add the user license limit

You can add a user license limit which is the maximum number of user licenses available for use per application.

1. Log in to Mid Tier.
2. Open the AR System Administration Console by selecting Applications > AR System Administration > AR System Administration Console.
3. In the AR System Administration Console, select System > General > Add or Remove Licenses.

4. Open the application license in which you want to specify the user license limit.

5. In Number of Licenses field, enter the number of licenses.

   Tip

   Add only one license key per application but add enough user licenses for the different BMC applications that you are using.

   For example, when you are adding the BMC Helix ITSM: Change Management Application, enter the number of licenses as 1. For BMC Change ManagementBMC Helix ITSM: Change Management User Fixed license, enter the number licenses based on your requirement.

6. Click Save.

Where to go from here