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This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 21.3.06 from the Product version picker.
BMC Helix IT Service Management Deployment 21.05

Troubleshooting

Use this section for troubleshooting installation issues.

ActionReference
Download logs by using the Assistant tool to analyze and debug issues.
Viewing and collecting logs by using the Support Assistant tool
View and collect the critical logs to analyze and debug issues.Viewing and collecting critical logs by using the Kibana dashboard
Troubleshoot issues encountered during the execution of Jenkins pipelines for installation.Troubleshooting Jenkins pipeline failure issues

Troubleshoot errors encountered during the installation of BMC Helix Innovation Suite platform and service management applications.

Troubleshooting the installation errors


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Last modified by Poonam Morti on Jan 14, 2022
troubeshooting logs errors

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Migrating data by using the Export-Import utility
Viewing and collecting logs by using the Support Assistant tool
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