This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 22.1.06 from the Product version picker.

Preparing to install in an OpenShift cluster

If you are installing  BMC Helix IT Service Management in an OpenShift cluster, perform the following steps on your Jenkins server before you begin the installation:

  • Make sure that the OpenShift cluster has the NGINX Ingress Controller or Operator, by default.
    The following are reference commands to verify the NGINX Ingress Controller or Operator.

    kubectl get ns
    openshift-ingress Active 20d
    openshift-ingress-operator Active 20d
    kubectl get pod -n openshift-ingress-operator
    ingress-operator-7f6bf4f94b-bzrv5 2/2 Running 0 20d

    If NGINX Ingress Controller or Operator is not present, set up Ingress Controller for OpenShift to support NGINX Ingress.  For more information, see the  RedHat OpenShift documentation. Open link .

  • Perform the steps given in the Red Hat documentation -  Unable to create more than 1024 Threads in OCP 4 Open link .

  • Support Assistant tool and Fluentbit containers run as root user. But OpenShift blocks the containers to run as root. To allow these containers to run as root user in your OpenShift cluster, run the following command in your Jenkins Server:

    oc adm policy add-scc-to-user anyuid -z default -n <namespace>
  • Make sure that you add your namespace as privileged before you install the Support Assistant tool in an OpenShift cluster. To add your namespace as privileged, run the following command in your Jenkins node:

    oc adm policy add-scc-to-user privileged -n <your namespace> -z default
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  1. Eric Wuensche

    "BMC Helix Single Sign-On, CMDB Web Services, Mid Tier, Smart Reporting ... run as root user" - Is this really the case? Why? I do not see any reason why this should be done or necessary for web applicaitons. Our policies deny any containers running as root - for a reason!

    Sep 28, 2021 04:02
    1. Poonam Morti

      Hi Eric,

      Thanks for your feedback. BMC Helix Single Sign-On CMDB Web ServicesMid TierSmart Reporting run as non-root user from 21.05.02. We have updated the topic.



      Sep 28, 2021 10:00