Planning a fresh installation
Plan your fresh installation of BMC Helix IT Service Management before you start with the actual installation process. To install BMC Helix IT Service Management, you must install the relevant components for each BMC Helix Innovation Suite deployment architecture tier. Learn about each of the tiers and components at BMC Helix IT Service Management deployment architecture.
Planning the environment
Review the planning decisions and related information to plan the optimal environment for installing BMC Helix IT Service Management.
|What are the hardware requirements?
Before installing BMC Helix IT Service Management, ensure that you plan for the required hardware. Review the minimum hardware requirements and plan the optimal infrastructure to support your deployment.
To know about hardware requirements, see System requirements.
|How do I determine the number of systems I need to support my installation?
BMC publishes guidelines for hardware sizing based on a series of enterprise-scale tests to demonstrate the scalability and performance of the platform and the applications.
|What are the software requirements?
Plan for the operating systems, databases, and other third-party software that are required for installing BMC Helix IT Service Management.
|Which databases are supported?
BMC Helix IT Service Management supports the Oracle, Microsoft SQL, and PostgreSQL databases.
To view the supported database versions, see System requirements.
Planning the pre-installation activities
Review the planning decisions in this section to understand the activities that you must perform before installing BMC Helix IT Service Management.
|What preparations are required for a fresh installation?
To prepare the environment for installation, perform the tasks in the Preparing for installation section before performing the BMC Helix IT Service Management deployment.
|How to download the deployment manager and container images?
Download the installation pipelines and a key to access the container images from the BMC Electronic Product Distribution (EPD) site. Learn about downloading the installation artifacts and accessing the container images at Downloading the installation files and Setting up a Harbor repository.
What credentials are required for installing BMC Helix Innovation Suite?
You must have Kubernetes cluster level permissions for creating clusterrole and clusterrolebinding as some of the component installation requires it.
|What are the license requirements and how to get a license?