This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 21.3.06 from the Product version picker.


Perform a container deployment of BMC Helix Innovation Suite and Service Management applications in your on-premises environment.

The container deployment is an automated process that significantly reduces deployment complexity.

The following table lists the components that are deployed when you perform container deployment of BMC Helix Innovation Suite:


BMC Helix Single Sign-On


BMC Helix Innovation Suite Platform




BMC Helix ITSM: Asset Management


BMC Helix ITSM: Knowledge Management


BMC Helix ITSM: Service Desk


BMC Service Request Management


BMC Service Level Management


BMC Helix ITSM: Smart IT


BMC Helix ITSM: Smart Reporting


BMC Digital Workplace


BMC Live Chat


BMC Helix Multi-Cloud Broker


BMC Helix Business Workflows


BMC Helix Virtual Agent


The following video (4:07) provides a summary of deploying BMC Helix Innovation Suite and Service Management applications by using containers:

Benefits of container deployment

container deployment provides the following advantages:

  • Simplified on-premises deployment process with reduced deployment cost.

  • Automated, faster, and less error prone deployment as compared to the server-based installation.

  • Less resource consumption offering better resource scalability.

  • Ability to consume cloud-based services such as, BMC Helix Multi-Cloud Broker

  • Ensures application security by isolating applications from the host and other applications.

Product roles and permissions

BMC Helix Innovation Suite deployment process aims at simplifying the on-premises deployment process performed by the roles described in the following image:

Deployment overview

Deploying containers simplifies the installation of BMC Helix Innovation Suite. This automated process reduces the complexity of deployment as compared to the deployment by using installers.

The following diagram provides an overview of a container deployment:

Before you start the deployment, make sure that your system meets the hardware and software requirements

Product key solutions

Container deployment of BMC Helix Innovation Suite includes the following key tasks:

Perform a fresh installation of BMC Helix Innovation Suite

The BMC Helix Innovation Suite container installs BMC Helix Innovation Suite and Service Management applications in your on-premises environment by using the Jenkins pipeline. Deploy applications as per your business requirement and license entitlement.

Make sure to check the  hardware and software requirements before starting the deployment.

See the following process flow to understand the high-level overview of deploying BMC Helix Innovation Suiteas container:

For more information, see Installation process overview.

Perform data migration

BMC Helix Data Manager fully supports your data migration needs. You can migrate your data to a new system in a matter of hours.

The tool automatically discovers the structure of the applications so that you can migrate data quickly, easily, and intuitively. BMC Helix Data Manager includes preconfigured migration packs for the major BMC Helix ITSM releases. You can modify these packs to meet the needs of your application, project, and business. Helpful data mapping tools (which include built-in transformations and conditional logic) are also available.

Documentation overview

Recommended skill set and trainings

We recommend that you have an understanding of the following technologies to successfully deploy BMC Helix Innovation Suite

Recommended skill set

Docker commands

Installation, configuration and management of PostgreSQL database

Recommended trainings

Introduction to Kubernetes and Kubernetes cluster

Recommended reading

Jenkins User Documentation

Ansible Documentation

git Documentation

Helm Documentation

Harbor 2.2 Documentation

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  1. Rick Hansen

    why do we have the "BMC" column in the diagram? also, shouldnt we have creating the Deployment Engine in the diagram ?

    Aug 23, 2021 10:14
    1. Anagha Deshpande

      Hello Rick,

      This topic provides an overview of deploying the BMC Helix Innovation Suite by using containers.

      The BMC column in the diagram represents what BMC offers when you start deploying BMC Helix Innovation Suite by using containers.

      The Deployment Engine diagram is covered in the BMC Deployment Engine overview topic.



      Aug 26, 2021 06:28
  2. Sandy Reid
    The BMC Helix Innovation Suite container includes components, such as the AR System server, Mid Tier, BMC Helix Single Sign-On, BMC Helix ITSM: Smart IT, BMC Digital Workplace, and BMC Helix Multi-Cloud Broker.
    Hi, This list would be better as an opening visual matrix (what gets deployed or not deployed) and I think more imporant than the benefits.
    Is there a longer list somewhere? If yes, link to it or cover all products here. I'm wondering about Helix ITSM, CMDB, BWF, Innovation Studio, Discovery|Helix Discovery, Virtual Agent,  ITSM Insights, Smart Reporting.
    Aug 27, 2021 04:12
    1. Anagha Deshpande

      Thanks, Sandy.

      I have incorporated your feedback.



      Aug 30, 2021 01:25