This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 22.1.06 from the Product version picker.


When deploying the BMC Helix IT Service Management on-premises, first plan the installation. Perform the following installation tasks in the order listed.


Understand the end-to-end tasks required to install BMC Helix IT Service Management.

Installation process overview
Prepare for the installation by setting up the database, downloading the installation artifacts, setting up the BMC Deployment Engine, and obtaining application license keys.Preparing for installation

Install the BMC Helix Innovation Suite platform and service management applications components by using Jenkins pipelines.

Performing the installation

Obtain the BMC Helix Innovation Suite licenses and the licenses for the applications that you want to use.

Obtaining license keys
Activate the application license keys so that you can access the installed  applications.Activating application licenses
Apply security certificates to your application to communicate with third-party services.Applying security certificates to your applications

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