This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 21.3.06 from the Product version picker.

Getting started

BMC Helix IT Service Management on-premises installation provides a containerized architecture that enables you to use platform and applications as containers in your on-premises environment. Containerization enables you install the complete architecture in a fully automated operation with full control and significantly reduced complexity. BMC provides deployment pipelines that help you install BMC Helix Innovation Suite platform and Service Management applications as containers easily and quickly.

If you are new to the BMC Helix IT Service Management installation, read and perform getting started tasks to learn how to perform the BMC Helix IT Service Management installation. If you are not sure where to start, read the Orientation.

If you are using BMC Helix IT Service Management as a service and BMC has deployed BMC Helix IT Service Management for you, you should start with the onboarding tasks for the product. For information about onboarding, see  Onboarding and implementing .

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