This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 22.1.06 from the Product version picker.

Downloading the installation files

To get started with the BMC Helix IT Service Management installation, download and access the following artifacts:

LocationArtifact
BMC Electronic Product Distribution (EPD)
  • Git repositories and artifacts used for installation

  • Database dump files

  • Container images access key to access the container images hosted on BMC Docker Trusted Registry (DTR) containers.bmc.com
BMC DTR

Container images for platform and application components

To access the container images, use the container image access key that you download from EPD. Learn about accessing the container images at Setting up a Harbor repository.

Components deployed through the container images

The following table lists the BMC Helix Innovation Suite platform components and service management applications deployed through the container images:

Container imageComponents deployed through the container image
Platform
  • BMC Helix Innovation Suite:
    • Email Engine
    • Approval server
    • Assignment Engine
    • Flashboards
    • Full Text Search (FTS)
    • AR External Authentication (AREA) LDAP
    • AR System Database Connectivity (ARDBC) LDAP
    • Web Services
    • Simple Network Management Protocol (SNMP)
    • BMC Helix Single Sign-On integration

  • BMC Helix CMDB
    • Reconciliation Engine
    • Normalization Engine
  • BMC Atrium Integrator (AI)
    • BMC Atrium Integrator server
  • Process Designer
  • Innovation Suite server

Mid Tier

Mid Tier components:

  • Mid Tier
  • Apache Tomcat JSP engine

  • ARWebReportViewer application

BMC Helix ITSM

  • BMC Helix ITSM Suite:

    • BMC Helix ITSM: Service Desk
    • BMC Helix ITSM: Change Management
    • BMC Helix ITSM: Asset Management
    • BMC Helix ITSM: Knowledge Management

BMC Service Request Management

BMC Service Request Management

BMC Service Level Management

BMC Service Level Management

BMC Helix ITSM: Smart Reporting

BMC Helix ITSM: Smart Reporting console

BMC Helix ITSM: Smart IT

BMC Helix ITSM: Smart IT

OpenfireOpenfire

CMDB web services

  • CMDB Web Services
  • CMDB Web Registry

BMC Live Chat

BMC Live Chat

BMC Digital Workplace Catalog

BMC Digital Workplace Catalog

BMC Digital Workplace

BMC Digital Workplace

BMC Helix Business Workflows

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix Multi-Cloud Broker

Important

BMC Helix IT Service Management installation does not support installation of BMC Helix Virtual Agent.

Before you begin

  • Make sure that your system meets the system requirements to install BMC Helix IT Service Management.
  • Ensure that you can log on to  EPD Open link by using your Support user ID and password. You might also be prompted to complete the Export Compliance Form. If you are accessing this site for the first time, create a new EPD profile to specify the languages and platforms that you want to download. For assistance with EPD, see EPD site help Open link .

Installation files

Select the EPD link to download the product installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

EPD link to installerDescription of content

BMC Helix Innovation Suite OnPrem Open link

The link downloads the following products and components:

  • BMC Helix Innovation Suite
  • BMC Helix Platform services

To download the Git repositories and container access key

  1. Log in to EPD Open link .
    You must log in with your BMC Support ID.
  2. Select Product Downloads > Product Download Tool.
  3. On the All Products tab, in the search box, search for the BMC Helix Innovation Suite OnPrem product.
  4. Click the 21.05.02 product version.

    Important

    Disable the pop up blocker. If the pop up blocker is enabled, it may block the downloading of files.

  5. In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Innovation Suite & Service Management Apps & Container Token Version 21.05.02, and click Download

    The following files are downloaded:
    • BMC_Remedy_Deployment_Manager_Configuration_Release_21.05.02.zip—contains the Git repositories and artifacts used for installation.

    • container-token.bmccontains the BMC Docker Trusted Registry (containers.bmc.com) token. This token is required as a password to pull images from containers.bmc.com during setting up a Harbor registry or when performing the installation.
  6. In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Service Management MSSQL DB Dump Version 21.05.01, and click Download


    The MSSQL_DBDUMPS.zip file that contains the Microsoft SQL Server database dump files is downloaded.

  7. In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Service Management Oracle DB Dump Version 21.05.01, and click Download.


    The ORACLE_DBDUMPS.zip file that contains the Oracle database dump files is downloaded.
  8. In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Platform Services for Service Management & Container Token Version 21.05.02, and click Download

    The helix-on-prem-deployment-manager-21.05.02.sh file and container-token.bmc file that contains the BMC Docker Trusted Registry (containers.bmc.com) token are downloaded. The token in the container-token.bmc file is same as the token downloaded by selecting the BMC Helix Innovation Suite & Service Management Apps & Container Token Version 21.05.02 option.
  9. Unzip the BMC_Remedy_Deployment_Manager_Configuration_Release_21.05.02.zip file.
    The file includes the following folders that contain the installation artifacts:
    • CUSTOMER_CONFIGS

    • HELM_REPO

    • ITSM_REPO
    • PLAYBOOKS_REPO
    • SMARTAPPS_HELM_REPO

Where to go from here

Setting up a Harbor repository

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Comments

  1. Alejandro Vidaurri de la cruz

    Please update the documentation the file "BMC_Remedy_Deployment_Manager_Configuration_Release_21.05.02.zip" is actually labeled as "BMC Helix Platform Services for Service Management & Container Token Version 21.05.02"

    Sep 17, 2021 01:08
  2. Balaji Kumbhar

    Unable to open the BMC Docker Trusted Registry (DTR) containers.bmc.com

    Getting the below error.

    Hmm. We’re having trouble finding that site. We can’t connect to the server at aws-epdmke-prd.bmc.com.

    Oct 10, 2021 10:06
    1. Poonam Morti

      Hi Balaji,

      We are looking into this issue.

      Thanks,

      Poonam

      Oct 12, 2021 06:53
      1. Herman Skubic

        Hi Poonam, Any updates on this topic? This is still not working.

        Oct 20, 2021 05:18
        1. Poonam Morti

          Hello,

          You do not need to download the container images from BMC DTR. For information about the accessing the images, see Setting up a Harbor repository. During the installation of BMC Helix Innovation Suite, you can specify the required credentials and the installation pipeline pulls the images automatically.

          Thanks,

          Poonam


          Oct 25, 2021 05:40