BMC Helix IT Service Management deployment architecture
The system administrator performs a container deployment of BMC Helix Innovation Suite and Service Management applications.
The BMC Helix IT Service ManagementAR System server, Mid Tier, BMC Helix Single Sign-On, and applications developed with Developer Studio (BMC Helix ITSMapplications, Smart IT, and Smart Reporting) and BMC Helix Innovation Studio (Live Chat, BMC Helix Business Workflows, and BMC Helix Multi-Cloud Broker).container includes the essential components, such as the
Use the BMC Helix IT Service Management container to set up the BMC Helix Innovation Suiteplatform and Service Management applications on your local system.
The following diagram depicts the container deployment architecture of BMC Helix IT Service Management:
The architecture consists of the following components:
BMC Docker registry that stores the container images.
|Harbor repository||Local Docker registry setup in the customer environment.|
|BMC Deployment Engine|
Logical entity that is used to deploy BMC Helix IT Service Management in your environment.
|BMC Deployment Manager||Enables access to container images.|
|NGINX ingress controller|
Specialized load balancer for Kubernetes environment.
NGINX is directly used as an ingress controller. The following features of NGINX are used:
With NGINX support, several use cases can be supported including:
|Kubernetes service||A logical group of pods in a cluster.|
|Client Tier||The Client tier consists of client tools that help you access a service made available by a server. The tools in this layer are responsible for presenting services and displaying data to clients through various interfaces.|
|BMC Helix Innovation Suite User Web Tier|
Applications that enable you to access the server tier from a browser and make web services accessible. The following applications are included in the Web tier:
|BMC Helix Innovation Suite|
Platform integration and user services:
Learn about BMC Helix Innovation Suite architecture at .
|BMC Helix Platform|
BMC Helix Platform is a microservices-based SaaS platform, you can use foundational services such as user management, tenant management, and single sign-on.
For more information, see the in BMC Helix Portal documentation.
|Data Tier||The Data tier holds data that applications can create and manipulate.|
Storage for data that applications can create and manipulate. The data tier uses PostgreSQL (Linux), Oracle, or SQL Server database platform.
The following databases are included in the data tier:
|Persistent volumes||Facilitates the storage of block-based data. We recommend block storage of Elasticsearch. Currently we support Ceph RBD.|