This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Upgrading BMC Atrium Core

Upgrade BMC Atrium Core after you have upgraded BMC Remedy AR System. Carefully review and complete the preupgrade and postupgrade tasks before and after the upgrade process.

Best practice

BMC recommends that you perform the BMC Atrium Core upgrade during off-peak hours when no major activity (such as running a data exchange or a reconciliation job) is underway on the AR System server.

In this section

Before you upgrade BMC Atrium Core

BMC Atrium Core upgrade process

TaskActionAdditional information   
1.Perform the BMC Atrium CMDB upgrade.Install BMC Atrium CMDB on the same computer on which the AR System server is installed.
2.Perform the BMC Atrium Core Web Services upgrade.If BMC Atrium Core Web Services is installed on a different computer than BMC Atrium CMDB, you must upgrade BMC Atrium Core Web Services after you upgrade BMC Remedy AR System and BMC Atrium CMDB. If BMC Atrium CMDB and BMC Atrium Core Web Services are on the same computer, they are upgraded together.

Perform the Atrium Integrator upgrade.

You must upgrade Atrium Integrator server before you install BMC Remedy ITSM or BMC Service Request Management. Upgrade the BMC Atrium Integrator server on the computer where you have upgraded the BMC Remedy AR System server.

TaskActionAdditional information

Upgrade Atrium Integrator server 

Choose the upgrade procedure based on your upgrade path:

Perform the Atrium Integrator server upgrade


4. Install BMC Configuration Drift Management.(Optional) Install BMC Configuration Drift Management.

Note: The latest version of BMC Configuration Drift Management that you can install is version 8.1.xx.

5. Install the offline documentation.(Optional) If you have not already done so during the BMC Remedy AR System upgrade, install the offline Help.

After you upgrade BMC Atrium Core

After you finish upgrading the BMC Remedy AR System components, perform the Completing the BMC Atrium Core upgrade.

 TaskActionAdditional information
1.Review the upgrade log files.The installer writes status messages to a log file, giving a detailed account of all changes made to your data model during the upgrade. If the upgrade fails and you must run the installer again, the installer resumes after the last operation it completed, rather than repeating operations that have already been completed.
2.Clean up normalized CI relationships.The datamig utility cleans up the configuration items (CIs) in the staging datasets for which relationship names are normalized following the old best-practice relationship rules, and impact relationships are generated following the old best-practice impact normalization rules.
3.Verify the CMDB OOTB indexes.

Run the BMC Remedy Configuration Check utility to validate the CMDB OOTB Index Check.


Denormalize the Common Data Model (CDM) Open link

Perform denormalization of the CDM classes and relationships.

Troubleshooting the BMC Atrium Core upgrade

Consult the following topics for information about issues you might encounter during the upgrade:

Where to go from here

Next task

If you want to verify or adjust your BMC Atrium Core configuration, go to Configuring BMC Remedy AR System Open link in the BMC Atrium Core documentation.

If you are installing other platform components, return to Upgrading the platform.

Up to process

If you have finished upgrading the platform, return to the appropriate upgrade process:

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