Locating Remedy AR System files and forms
This section describes each Remedy AR System feature and the client files and forms that the installer creates and modifies during installation.
You cannot move the Remedy AR System server files. You must reinstall Remedy AR System if you want to move the server to a new computer. You can preserve the environment by exporting data and structures and importing them to the new location. For more information, see
Importing data into BMC Remedy AR System forms
and
Importing and exporting object definitions and locking objects
from the Remedy AR System online documentation.
Important
ARSystemInstallDir refers to the default Remedy AR System installation directory:
- (Microsoft Windows) C:\Program Files\BMC Software\ARSystem
- (UNIX) /opt/bmc/ARSystem
Default installation directories
The following link provides a list of directories in which the Remedy Action Request (AR) System features are installed.
Important
If you upgrade Remedy AR System, new files are installed and existing files from the previous installation are overwritten. Otherwise, the legacy files are left on the file system unaltered.
AR System server file locations
This following links list the locations of AR System server files on Microsoft Windows and UNIX operating systems.
Best practice
Remedy Approval Server file locations
The following link provides the Remedy Approval Server file locations on Microsoft Windows and UNIX operating systems.
Remedy Email Engine file locations
The following link provides the Remedy Email Engine file locations on Microsoft Windows and UNIX operating systems:
Remedy Mid Tier file locations
You can install Remedy Mid Tier on a Microsoft Windows or UNIX system.
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