This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.


PlanCreate an upgrade plan by reviewing the section Planning an upgrade. This document covers important upgrade decisions and considerations, such as system requirements, which upgrade method to use, and which components to upgrade.
PrepareComplete the tasks in the Preparing section, which will help you prepare for running the upgrade installers.

Depending on the complexity of your environment and your outage window, select the upgrade method that suites your requirements.

Latest hotfixes (Support ID required)

Hotfixes for Remedy AR System

Remedy AR System Server: Knowledge Article number 000219650 Open link

Remedy Mid Tier: Knowledge Article number 000368256 Open link

Remedy Email Engine: Knowledge Article number 000368255 Open link

Remedy Approval Server: Knowledge Article number 000368254 Open link

Hotfix for BMC CMDB

BMC CMDB: Knowledge Article number 000370989 Open link

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