This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.


Uninstalling BMC Service Request Management

The following procedures describe how to uninstall the file system for BMC Service Request Management.

Note

The uninstallation process does not remove the BMC Service Request Management database (this is the AR system database). Your BMC Service Request Management data (including BMC Remedy AR System integrations) and structures remain intact.

Before you uninstall BMC Service Level Management, ensure that you have rolled back the deployment packages for applications:

  1. BMC Service Level Management
  2. BMC Service Request Management
  3. BMC Remedy ITSM

To uninstall the BMC Service Request Management file system on Windows

  1. Open the Windows Control Panel, and select Add or Remove Programs.
  2. Select BMC Service Request Management 18.05.00 Install 1.
  3. Click Remove.

To uninstall the BMC Service Request Management file system on UNIX

  1. Access the BMC Service Request Management installation folder.
  2. Change to the UninstallBMCServiceRequestManagement folder.
  3. Run uninstaller.bin.
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