Troubleshooting issues with deployment packages
Deployment packages are used for deploying the following:
- The Remedy ITSM applications, BMC Service Level Management (SLM), BMC Service Request Management (SRM), and Remedy Smart IT version 18.08 and later.
- Patch and hotfix for Mid Tier, AR System server, and BMC CMDB version 9.1.04.002 and later.
A deployment package might contain the following types of files:
- Data files: The .arx files in the packages contain data.
- Packing list: The packing list contains AR System objects such as forms and workflows.
- Deployment payload: The deployment payload contains operating system specific (Windows and UNIX) application binaries and a common archive of binaries for all operating systems.
For more information about the deployment process, see the following documentation:
| Topic | Reference |
|---|---|
| Deployment overview and process | Applying a deployment package |
| Application upgrade requirement Plan | Upgrading the applications |
| Creating and deploying payload |
Creating and deploying a binary payload
|
| Command-line interface option to manage a package | Error rendering macro 'link-window' Failed to transform the HTML macro template for display. Nested message: The XML content could not be parsed. There is a problem at line 4, column 126. Parser message: Duplicate attribute 'a'. at [row,col {unknown-source}]: [4,126] |
| Different status of payload |
Viewing the status of a binary payload
|
Before deploying a package, see the BMC Communities knowledge article Pre deployment checklist for AR and ITSM packages.
Troubleshooting
For information about troubleshooting issues with the packages, see the following topics:
- Troubleshooting package import issues
- Troubleshooting package deployment issues
- Troubleshooting payload deployment issues
Popular knowledge articles and videos
See the following popular knowledge articles for deployment packages:
- Walkthrough of deployment payload form properties and configuration (Contains video)
- Patching a new server in already patched server group environment by using deployment package
- Deploying a Remedy patch by using the AR Deployment Console and arpayloaddeploymentutil utility
- Installing ITSM 18.05 on a secondary server when the server group has ITSM 18.08 installed
- Deployment log messages during deployment package activities in 18.08
- Performing simultaneous deployment in a server group environment
- Troubleshooting ITSM 18.08 package rollback issue during deployment
- Troubleshooting AR System deployment package is rollback issue
- Troubleshooting package rollback failure issues
- Troubleshooting deployment issues while running the arpayloaddeploymentutil file
- Rolling back a package and clean up steps
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