This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.

Troubleshooting issues with deployment packages

Deployment packages are used for deploying the following:

  • The Remedy ITSM applications, BMC Service Level Management (SLM), BMC Service Request Management (SRM), and Remedy Smart IT version 18.08 and later.
  • Patch and hotfix for Mid Tier, AR System server, and BMC CMDB version and later.

A deployment package might contain the following types of files:

  • Data files: The .arx files in the packages contain data.
  • Packing list: The packing list contains AR System objects such as forms and workflows.
  • Deployment payload: The deployment payload contains operating system specific (Windows and UNIX) application binaries and a common archive of binaries for all operating systems.

For more information about the deployment process, see the following documentation:

Deployment overview and processApplying a deployment package
Application upgrade requirement PlanUpgrading the applications
Creating and deploying payload

Creating and deploying a binary payload in the Remedy AR System online documentation.

Command-line interface option to manage a package

Using a command-line interface to manage a package in the Remedy AR System online documentation.

Different status of payload

Viewing the status of a binary payload in the Remedy AR System online documentation.

Before deploying a package, see the BMC Communities knowledge article Pre deployment checklist for AR and ITSM packages.


For information about troubleshooting issues with the packages, see the following topics:

Popular knowledge articles and videos 

See the following popular knowledge articles for deployment packages:

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