This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.

System requirements

This section includes information about system requirements for installing BMC Remedy AR System.


This information is critical when you are installing other BMC applications; for example, BMC Atrium Core and BMC Remedy IT Service Management (ITSM).

The following topics are provided:

TopicAdditional information
Compatibility matrixFor each product that you plan to install or upgrade, review the system configuration information.
Software requirements

In addition to the compatibility matrix, these sections describe additional requirements or environmental dependencies for installation or upgrade.

Hardware requirementsFor information about the required hardware configurations for your Remedy environment, see Hardware requirements.
Unicode considerations, support, and migration

This section helps you plan for a Unicode implementation on Remedy AR System. The following topics are provided:

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