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This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.


Remedy Deployment 19.08 ... Performance tuning and benchmarks Performance benchmarking for Remedy Performance benchmarking results for the Remedy platform and applications Results 19.08

Single user response times 19.08

When single user response times are taken, only one user manually interacts with the system under test without any additional load.

The following test scenarios are covered:

Scenario

Network Latency

(TCP round trip between

the client and the system)

Web Browser

A

LAN

Internet Explorer (Version 11)

B

LAN

Firefox (Version 69)

C

LAN

Chrome (Version 77)

D

100 ms

Internet Explorer (Version 11)

E

300 ms

Internet Explorer (Version 11)

Measurement of response times

Refer Measurement of response times for details.

Response times on different web browsers

Key Single user response times (In Session) under <1 ms latency, timed from different web browsers. These readings are captured using Fiddler tool.

Response times on different latencies

The following graph depicts key single user response times (In Session) timed from Internet Explorer (version 11) by using Fiddler with network latencies being <1ms, 100 ms and 300 ms.

Table that follows displays key Single user In Session response times in numbers.

Action SequenceUser Actions<1 ms network latency100 ms network latency300 ms network latency

1.

Login to home page

4.8

7.2

13.1

2.

Open Incident Console

0.1

0.1

0.1

3.

Open Incident in New Mode

0.1

0.4

1.2

4.

Modify Incident to resolve

1.4

2.4

4.1

5.

Create Incident (re-display after submitting)

2.2

3.5

5.1

6.

Open Change Console

0.1

0.1

0.1

7.

Open Change in new mode

0.1

0.5

1.3

8.

Create Change

1.4

2.3

3.6

9.

Open Request Entry Console

3.8

4.3

6.8

10.

Create Service Request with 6 questions with mapping

1.3

2.2

3.9

11.

Knowledge Search for Articles

1.2

1.8

2.1

12.

Open Asset Management Console

0.1

0.1

0.1

13.

Overview Console (View Assigned to All My Groups)

1.3

2.6

4.5

14.

Open Incident Console refresh

0.5

1.7

3.8

15.

Open Change Console refresh

1.4

2.8

5.2

16.

Asset Management Console Refresh

1.8

2.8

5.5

Hardware Specification

The client machine is a Windows 7 Virtual Machine with 2 cores 4 GB RAM. Refer BMC Remedy 19.08 Solution Bench marking Lab and Solution Deployment for details of server hardware specification.


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Last modified by Manash Baruah on Oct 04, 2019

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Benchmarking results for BMC Remedy Single Sign-on 19.08
Solution benchmarking results 19.08
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