Restrictions after restoring the database on a staging system
For a staged upgrade, after you restore the current production database to the production staging system, do not perform the following activities on your production system until the and are complete.
Freezing activities on the current production system
|Product/Processes||Tasks you should not perform|
|BMC Remedy AR Server|
Do not create or modify the following objects:
We strongly recommend that you do not perform any data-deletion activities in your current production environment during the delta period. For example, do not drop users, change support groups for a person, delete permissions, and change login IDs. If you must perform a deletion for any reason, see Deleting orphan records after delta data migration before you proceed.
|BMC Remedy Approval Server||Do not change any definitions as they create workflow and forms while the upgrade is in progress.|
|BMC Atrium Core (all versions)|
On the production server, do not create or modify the following objects:
Do not create or modify any of the following jobs:
On the staging server, disable the following items until the upgrade and delta data migration are complete:
|BMC Service Level Management|
Do not perform the following actions:
|BMC Remedy IT Service Management Suite|
Do not create or update any of the following contracts:
|BMC Service Request Management|
Do not make changes to the following items:
Do not create or modify approval chains for service requests.
|BMC Knowledge Management||Do not register any new knowledge management source or delete existing knowledge management.|
|BMC Process Designer||Do not edit any processes.|
|Bulk data processing|
Do not initiate any bulk data process or any integration that creates or updates data in bulk.
Manually synchronizing field customizations
If any custom field or selection values are added to an out-of-the-box or custom field on the production server after the database is copied to the staging server (during the delta period), you must manually apply those changes on the staging server. If you do not do so, records with values in those fields are not migrated, and an error occurs:
10/17/2011 23:14:12 2336 *ERROR* Migrations 23:14:12 : --[Value does not fall within the limits specified for the field (1000 ... 23000) : 1000000150]
Where to go from here
|Up to process|
When you are done, return to the Remedy ITSM Suite staged upgrade process.