This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.


Prerequisites for Installing Drift Management and help as non-root - Linux only

Best Practice

We recommend that, when you install the application on Linux, perform the installation as a root user. However, you can perform the installation as a non-root user.
Your UNIX system administrator must give you full read, write, and execute access to the BMCCDMSetup.bin executable and the entire contents of the following directories:

  • /tmp
  • /usr/ar (default AR System installed location)
  • /etc/arsystem/<ARS- server-name>/armonitor.conf

If you do not install Drift Management in your home directory but in the default AR System directories, then you must be given access to specific directories that the installer writes to:

  • /usr/arsystem/ (default AR System installed location)
  • /usr/tmp

When installing help, your Linux system administrator must give you full read, write, and execute access to the BMCCDMOnlineHelpSetup.bin executable and to the /tmp directory. You should install help in your home directory. Otherwise, you must be given access to specific directories that the installer writes to.

After you give access to the directories, run the following commands as a root user:

mkdir /usr/arsystem 
chown remedy:bmc /usr/arsystem
cd /bin 
ln -s /opt/bmc/ARSystem/bin/arsystem ./arsystem
cd / 
ln -s /opt/bmc/ARSystem/pluginsvr/ pluginsvr
cd /
ln -s /opt/bmc/ARSystem/conf ./conf


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