Postinstallation checks
After the installation of BMC Remedy AR System and its components is complete, postinstallation checks are automatically run for the components that you have selected during the installation. Sample data is run as part of the postinstallation check to verify that the component is installed and is working correctly.
The status of the postinstallation checks is displayed on the Installation Summary screen as follows:
Viewing the postinstallation checks status in the AR System Maintenance Tool
You can also run the postinstallation checks through the BMC Remedy AR System Maintenance Tool using the Health Check tab. You can run these checks on the components selected during the installation any number of times after the installation is complete.
For more information, see Collecting logs, diagnostics and performing system health check using the Maintenance Tool.
BMC Remedy AR System server postinstallation check
The following items are checked after you install BMC Remedy AR System:
- Verify whether connections to the database instance are successfully created.
- Verify whether you are able to perform basic AR System operations such as create and set entries and create and set forms.
- Verify whether the plug-ins are installed and you are able to connect to the plug-in server.
If the checks fail, the following error messages are displayed on the Health Check Summary window of the Maintenance Tool:
Error Message | Cause |
---|---|
Failed to connect to AR Server | The sample form cannot connect to the Assignment Engine or the Approval Server |
Sample form creation check failed | Sample form create operation fails |
Sample field creation check failed | Sample field create operation fails |
Sample entry creation check failed | Create entry operation on sample form fails |
Sample entry modification check failed | Modify entry operation on sample form fails |
Sample entry deletion check failed | Delete entry operation on sample form fails |
AR Server post installation check failed | If there is any problem communicating with the Assignment Engine or the Approval Server |
Sample plugin call check failed | Communication to the plug-in server fails |
Note
AR Server post installation check passed
message is displayed.BMC Remedy Assignment Engine postinstallation check
After you install BMC Remedy AR System, a sample application is created for the Assignment Engine, which contains:
- Forms — DAssignee, DRequest
- Assignment Process — DProcess
- Assignment Rule — select driver
- Filter — DRequest_trigger_assignment
Note
The data created on the sample forms is deleted after the check is run successfully.
The sample application, that is, the forms, filter, process, and rules are created only once and re-used later.
The Assignment Engine postinstallation check does the following to verify that the Assignment Engine is installed and is working correctly:
- Verifies that the Assignment Engine process is running.
- Creates a request in the DRequest sample form.
- Verifies that the sample form is getting assigned to the sample assignee.
If the check fails, the following error messages are displayed on the Installation Summary screen of the installer or on the Health Check Summary screen of the Maintenance tool:
Error message | Cause |
---|---|
Assignment Engine process is down | Assignment Engine process is not running correctly |
Assignment Engine is not functioning properly | Assignment Engine process on the sample form is not working |
Assignment Engine post installation check failed | Problem communicating with the BMC Remedy AR System server |
Note
Assignment Engine post installation check
passed message is displayed.BMC Remedy Distributed Server Option postinstallation check
After you install BMC Remedy AR System, a sample application is created to verify that the Distributed Server Option (DSO) is installed and is working correctly. This sample application contains:
- Forms — DSO-Sample:Source, DSO-Sample:Destination
- Distributed Mapping — DSO-Sample:Mapping
- Filter — DSO-Sample: DSO Transfer
Note
The data created on the sample forms is deleted after the check is executed successfully.
The sample application—that is, the forms, filter, process, and rules—are created only once and reused later.
The DSO postinstallation check does the following to verify that the DSO is installed and is working correctly:
- Verifies that the DSO process is running.
- Creates a request in the sample form, DSO-Sample:Source.
- Verifies that the sample form is transferred to the sample destination form, DSO-Sample:Destination.
If the check fails, the following error messages are displayed on the Health Check Summary screen of the Maintenance tool:
Error message | Cause | ||||||||
---|---|---|---|---|---|---|---|---|---|
DSO process is down | DSO process is not running | ||||||||
AR Distributed Server license is not applied | DSO process is not running due to the absence of a DSO license | ||||||||
DSO process is commented in armonitor.cfg file | DSO process is not running because the DSO process entry is commented in the armonitor.cfg file | ||||||||
Default distributed pool is configured as polling thread, hence can not perform DSO post install check | Default distributed pool of DSO is configured in polling mode | ||||||||
| |||||||||
DSO post installation check failed | If any of the above checks fail |
Note
DSO post installation check passed
message is displayed.BMC Remedy Approval Server postinstallation check
After you install BMC Remedy AR System, the Approval Server postinstallation check does the following to verify that the Approval Server is installed and is working correctly:
- Verifies that the Approval Server process is running.
- Creates a sample data on the AP-Sample2:Get Agreement form.
Note
The data created on the sample forms is deleted after the check is executed successfully.
If the check fails, the following error messages are displayed on the Installation Summary screen of the installer or on the Health Check Summary screen of the Maintenance tool:
Error Message | Cause |
---|---|
Approval Server post installation check failed | Approval Server is not working correctly or if any failure occurs during execution |
Approval Server service is not running | Approval Server process is down |
Note
Approval Server post installation check passed
message is displayed. For information about troubleshooting BMC Remedy Approval server installation issues, Troubleshooting Remedy Approval Server installation and upgrade issues.
BMC Remedy Email Engine postinstallation check
After you install BMC Remedy AR System, the Email Engine postinstallation check does the following to verify that the Email Engine is installed and is working correctly:
- Verifies that the Email Engine process is running.
- Creates a sample data on the AR System Email Messages form.
Note
The data created on the sample forms is deleted after the check is executed successfully.
If the check fails, the following error messages are displayed on the Installation Summary screen of the installer or on the Health Check Summary screen of the Maintenance tool:
Error Message | Cause |
---|---|
Email Engine process is down | Email Engine process is down |
Email Engine is not functioning properly | Email Engine is not working correctly |
Email Engine is not configured | Email Engine is not configured |
Email Engine is not configured for post install check execution | Mailbox polling interval is in minutes, the Email Engine postinstallation check is skipped |
Email Engine post installation check failed | If any failure occurs during the working of the Email Engine |
Note
Email Engine post installation check passed
message is displayed. The Email Engine postinstallation check also verifies remote Email Engine installation.BMC Remedy Migrator postinstallation check
After you install BMC Remedy AR System, the Migrator postinstallation check does the following to verify that the Migrator is installed and is working correctly:
- Verifies that the Sample::Enrollments sample form is available on the BMC Remedy AR System server.
- Collects the BMC Remedy AR System server logon credentials from the user to verify that the BMC Remedy AR System server is running.
- Executes the
Run MigratorCli
command for migrating the sample form from the BMC Remedy AR System server to a temporary migrator file created in the directory where migratorcli.exe exists. A temporary log file is also generated here.
On successfully performing the preceding operations, the sample form is migrated from the migrator file back to the BMC Remedy AR System server.
Note
The data created on the sample forms is deleted after the check is run successfully.
If the check fails, the following error messages are displayed on the Installation Summary screen of the installer or on the Health Check Summary screen of the Maintenance tool:
Error Message | Cause |
---|---|
Migrator CLI run command failed | Migrator license is not available on the target server |
Migrator CLI run command failed | Sample::Enrollments sample form is not available on the target server |
MigratorCli tmp log file not found | Temporary log file is not generated |
Note
Migrator post installation check passed
message is displayed.
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