This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.

Migrating customizations

After you reconcile your AR System application customizations in development, you will migrate the packing list created in that process among the upgrade environments. The packing list contains the reconciled customizations, any fixes made during functionality validation, and, optionally, objects converted to granular overlays.

You will use the BMC Remedy Deployment Application to import or export the packing list as indicated in the in-place or staged upgrade process.

  1. Add the packing list to the package by Creating a deployment package .
  2. To export and import the packing list and all of the objects in it, see Importing and exporting a package

Where to go from here

Up to process

When you have finished migrating the customizations to the intended environment, return to the appropriate upgrade process:

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