Implementation process overview

The following graphic describes the various stages of Remedy ITSM Suite implementation:

Use the information in this section to understand the primary milestones for implementing Remedy in your environment:

Phase	Implementation task	Who
Plan the Remedy installation	Learn about the product's system architecture and usage. Review use cases to learn about which components and features you need to implement for your business. Review deployment use cases and best practices, including high availability and disaster recovery. Evaluate system requirements. Review sizing considerations to make capacity and deployment recommendations. Evaluate and plan user permissions, data security, and system access and authentication . Identify who will administer the system and the user roles. Evaluate network requirements and port information.	IT architect
Install	Download components. Prepare test or production systems for installation. Install and verify the installation.	IT architect System administrator
Secure	Secure the system components. Add the authentication methods and encryption security options.	System administrator
Set up users	Provide specific permissions and access to users, user groups.	System administrator
Load the data	Populate the system with data. Tune the system and performance.	System administrator
Customize the applications	Configure the components. Back up systems. Monitor systems and performance.	System administrator
Integrate	(Optional) Integrate with other BMC products and technologies.	System administrator
Test	Test implementation and performance. Troubleshoot or resolve issues with the components and performance.	System administrator
Roll out to users	Switch over from a test system to a production system.	System administrator

Implementation process overview

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