BMC Service Level Management checks

This topic covers information on the checks performed by the BMC Remedy Configuration Check utility for BMC Service Level Management. It also describes the expected results of the checks and corrective actions to be taken if a check fails.

Best practice

We recommend that you run all the pre-upgrade checks before you upgrade to a higher version. If you encounter any error or warning, address the issue as it may prevent a successful upgrade.

The following checks are included:

AR Server Group Check for SLM

Description	This check validates the BMC Remedy Action Request (AR) System server configuration for a server group environment. It verifies whether the environment is in compliance with the known information about the BMC Remedy AR System server targeted for installation.
Type	Configuration check
Check performed and expected result	If the name of the primary server is specified in the AR System Server Group Operation Ranking form, it confirms that a server group exists and the check is successful. If the name of the primary server is not specified in the AR System Server Group Operation Ranking form, the primary server is not a part of the server group and the check fails.
Corrective Action	Obtain the correct server group listing and specify the name of the primary server in the AR System Server Group Operation Ranking form and restart all AR System servers in the server group. If the server is not a part of server group, no corrective action is required.

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AR Server License Check for SLM

Description	This check validates the BMC Remedy AR System server license.
Type	Pre-upgrade check
Check performed and expected result	If the license of the BMC Remedy AR System server is valid, the check is successful. Otherwise, the check fails and displays an error message.
Corrective Action	If application licenses are missing, acquire required licenses from BMC Support and apply on the target BMC Remedy AR System server through AR System Administration Console > Add or Remove License.

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AR Server Version Check for SLM

Description	This check verifies whether BMC Remedy AR System server is at version 18.08.
Type	Pre-upgrade check
Check performed and expected result	If BMC Remedy AR System server is at version 18.08, the check is successful. Otherwise, the check fails and displays an error message.
Corrective Action	Upgrade BMC Remedy AR System server to version 18.08.

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ITSM Version Check for SLM

Description	This check verifies whether BMC Remedy ITSM is at version 18.08.
Type	Pre-upgrade check
Check performed and expected result	If BMC Remedy ITSM is at version 18.08, the check is successful. Otherwise, the check fails check fails and displays an error message.
Corrective Action	Upgrade BMC Remedy ITSM to version 18.08.

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Atrium Version Check for SLM

Description	This check verifies whether BMC Atrium Core is at version 18.08.
Type	Pre-upgrade check
Check performed and expected result	If BMC Atrium Core is at version 18.08, the check is successful. Otherwise, the check fails and displays an error message.
Corrective Action	Upgrade BMC Atrium Core to version 18.08.

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Atrium Integrator Version Check for SLM

Description	This check verifies whether Atrium Integrator is at version 18.08.
Type	Pre-upgrade check
Check performed and expected result	If Atrium Integrator is at version 18.08, the check is successful. Otherwise, the check fails and displays an error message.
Corrective Action	Upgrade Atrium Integrator to version 18.08.

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BPPM CMDB Extensions Check for SLM

Description	This check verifies whether BMC TrueSight Operations Management CMDB Extensions is at version 18.08.
Type	Pre-upgrade check
Check performed and expected result	If BMC TrueSight Operations Management CMDB Extensions is at version 18.08, the check is successful. Otherwise, the check fails check fails and displays an error message.
Corrective Action	Upgrade BMC TrueSight Operations Management CMDB Extensions to version 18.08.

SLM Application License Check

Description	This check verifies whether the BMC Service Level Management application is licensed on the target server.
Type	Pre-upgrade check
Check performed and expected result	If the BMC Service Level Management application is licensed on the target system, the check is successful. Otherwise, the check fails check fails and displays an error message.
Corrective Action	Obtain and import BMC Service Level Management license.

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Temp Space Availability Check for SLM

Description	This check verifies whether sufficient temporary space is available for the installation to run.
Type	Pre-upgrade check
Check performed and expected result	If the temporary space available is more than 2 GB, the check is successful. Otherwise, the check fails and displays an error message.
Corrective Action	If the check fails due to insufficient temporary space, free up 1.5 GB or more space on the partition. If the check fails because the path of the Temp directory was not provided, provide the Temp directory path, and then rerun the check.

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BMC Service Level Management checks

AR Server Group Check for SLM

AR Server License Check for SLM

AR Server Version Check for SLM

ITSM Version Check for SLM

Atrium Version Check for SLM

Atrium Integrator Version Check for SLM

BPPM CMDB Extensions Check for SLM

SLM Application License Check

Temp Space Availability Check for SLM

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