AR System server file locations
This topic lists the locations of AR System server files on Microsoft Windows and UNIX operating systems.
Best practice
We recommend that you retain this file structure. Do not remove DLL files from the arsystem/bin directory. If DLLs are not located in the bin directory, the thread running the process that requires a missing DLL will stop responding.
Windows locations
Notes
- In the following table ARSystemInstallDir refers to the default BMC Remedy AR System installation directory Microsoft Windows, which is C:\Program Files\BMC Software\ARSystem.
- If you use centralized preferences, the ARSystemHomeDirectory files are stored on the server and not in the local directories.
- For new installations on Windows XP, the default ARSystemHomeDirectory is C:\Documents and Settings\userName\Application Data\AR System\HOME.
- On Microsoft Windows Vista, the default ARSystemHomeDirectory is C:\Users\LoginName\AppData\Roaming\AR System\Home.
| File type | Windows location |
|---|---|
| Executable/DLL files | ARSystemInstallDir |
Configuration files (armonitor.cfg and ar.cfg) | ARSystemInstallDir\conf\ |
| JVM configuration file (arserver.config) | ARSystemInstallDir |
| AR and ar.ini files | ARSystemHomeDirectory |
| Install log file (arsystem_install_log.txt) | %temp%\ |
| Default log file (*.log) | ARSystemInstallDir\Arserver\Db |
| Log files generated during import of data to the AR System server database | ARSystemInstallDir\Logs |
| Configuration check report | ARSystemInstallDir\Logs\result |
| Error file (arerror.log) | ARSystemInstallDir\Arserver\Db\ |
| Lock file (.lck) | ARSystemInstallDir\Db\ |
| API package |
|
| Sample files | ARSystemInstallDir\Arserver\samples |
| Email notification and submission configuration (armaild.cfg). (You must install and configure the BMC Remedy Email Engine to use notifications.) | ARSystemInstallDir\conf\ |
| System error messages Help | ARSystemInstallDir\Arserver\help |
| Forms that the installer imports during installation | ARSystemInstallDir\Arserver\InstallForms |
| Forms that the server self-imports at startup | ARSystemInstallDir\Arserver\SystemForms |
UNIX locations
Note
In the following table ARSystemInstallDir refers to the default BMC Remedy AR System installation directory on UNIX, which is /opt/bmc/ARSystem.
| File Type | UNIX Location |
|---|---|
| Executable and DLL files | ARSystemInstallDir/bin |
| Configuration file |
|
| JVM configuration file (arserverd.conf) | ARSystemInstallDir/bin |
| AR System servers |
|
| Install log file (arsystem_install_log.txt) |
|
| Default log files (*.log) | ARSystemInstallDir/db/ |
| Log files generated during import of data to the AR System server database | ARSystemInstallDir/Logs |
| Configuration check report | ARSystemInstallDir/Logs/result |
| Error file (arerror.log) | ARSystemInstallDir/db/ |
| Lock file (.lck) | ARSystemInstallDir/db/ |
| API package |
|
| Sample files | ARSystemInstallDir/arserver/samples |
| Catalog files |
|
| System error messages Help | ARSystemInstallDir/help |
| Forms that the installer imports during installation | ARSystemInstallDir/installforms |
| Forms that the server self-imports at startup | ARSystemInstallDir/systemforms |
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Comments
Hi Team,
I just performed an upgrade (in-place) from ARS 8.1 to 19.08, and while performing the post upgrade steps, I was not able to locate file arserver.config under ARSystemInstallDir/bin.
But I could find arserverd.conf under the same path and could see entires that required to be updated as per Post upgrade steps.
Kindly help confirm is this is correct file or it had to be replaced with the new name.
Thanks, Anesh
Hello Anesh,
Thank you for reaching out and bringing this to our notice. To answer your query- yes, arserverd.conf is the correct file. The arserver.config file is for Windows and arserverd.conf is for UNIX.
We'll update this topic to reflect the correct file name for UNIX.
Thanks,
Manash
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