Adobe Flash replacement options when upgrading Remedy ITSM Suite to version 20.02.02

ITSM uses HTML standards for displaying rounded corners on buttons, tooltips, panel headers, and storage object for global variables.

The following settings for enabling and detecting Flash are removed from Centralized Configuration:

• arsystem.flash.enable_ui_rendering
• arsystem.flash.detect_flashplayer

See Replacement of remaining Adobe Flash capabilities in Remedy in IT Service Management documentation.

CMDB UI is available when you use CI Explorer in the ITSM applications.

See  Exploring CI relationships in Asset Management documentation.

CMDB UI is available when you use CI Explorer or Audit in the ITSM applications.

See  Viewing a BMC Atrium CMDB audit of a CI in Asset Management documentation.

The Topology view in Atrium Impact Simulator uses HTML5 to display the CI graphs.

See  Creating a change request from Atrium Impact Simulator in Change Management documentation.

The Topology view in Atrium Impact Simulator uses HTML5 to display the results of the impact simulation.

See  Creating a change request from Atrium Impact Simulator in Remedy Change Management documentation.

You can create a PDT in Service Catalog Manager Console by using the enhanced Visual Process Editor.

See

Creating a standard PDT in BMC Service Request Management documentation.

The following video provides details of Adobe Flash replacements for PDT and Process View:

 https://youtu.be/64AG4oMW6MQ

This patch offers HTML rendering for the Process View tab and enhanced visualization features, such as creating and viewing processes in Service Request Management.

See Viewing and managing your requests in BMC Service Request Management documentation.

The following video provides details of Adobe Flash replacements for PDT and Process View:

 https://youtu.be/64AG4oMW6MQ

You can map a predefined query to a class on the Class Query Mappings page. You can use these queries as part of the process to automatically associate a CI to an incident when a monitoring application, such as when TrueSight Operations Management creates an event.

See

Mapping complex queries to a class in CMDB documentation.

You can create search queries by using the graphical query builder. You can create a search query by dragging and dropping classes on a canvas and creating relationships between these classes. You can edit these queries, and save these queries as personal or shared queries.

See Creating a graph query to search for a CI in CMDB documentation.

The following video provides details of how you can create search queries in BMC CMDB by using the graphical query builder:

 https://youtu.be/crMAaof7zwE

In CMDB Portal, you can retrieve data from external databases by using a combination of federated plug-ins and federated classes.

You must first define a federated plug-in and then define a class that can retrieve data through the plug-in.

See Displaying external data within CMDB by using federated plug-ins and classes in CMDB documentation.

You can access the Atrium CDM DeNormalization Console in CMDB Portal by using the Atrium:CDMFlatteningProcessUI form.

See  Running the CDM Denormalization utility in BMC CMDB documentation.

You can access Atrium Impact Simulator in the AIS:Main AR System form or Product Catalog Console in the PDL:PD_Console AR System form.

See  Configuring the default web path of the Mid Tier server in AR System Administration Console in CMDB documentation.

In CMDB Portal, you can view the audit history of a CI from the search results of the CI. 

See Auditing changes to CIs in CMDB documentation.

In CMDB Portal, you can create Compare, Copy, Execute, and Delete activities in a reconciliation job, in addition to the already existing Identify, Merge, and Purge activities.

See

• Identifying changes to CIs by using the Compare activity
• Copying CIs from one dataset to another
• Running reconciliation jobs in a sequence by using the Execute activity
• Deleting CIs from a dataset by using the Delete activity

in CMDB documentation.

You can use the Dynamic Service Modeling tool in CMDB Portal to build and maintain service models of your business services, technical services, or application services.

See Building and maintaining service models by using Dynamic Service Modeling in CMDB documentation.

Remedy applications use HTML standards for rendering information on the login page.

The following settings for enabling and detecting Flash are removed from Centralized Configuration:

• arsystem.flash.enable_ui_rendering
• arsystem.flash.detect_flashplayer

See  Replacement of remaining Adobe Flash capabilities in Remedy in IT Service Management documentation.

Your custom applications use HTML standards for displaying rounded corners on buttons, tooltips, and Panel headers, and as storage object for global variables.

The following settings for enabling and detecting Flash are removed from Centralized Configuration:

• arsystem.flash.enable_ui_rendering
• arsystem.flash.detect_flashplayer

See  Replacement of remaining Adobe Flash capabilities in Remedy  in IT Service Management documentation.

In Approval Central, when you click the Approval Details icon , the approval process is displayed as a sequence diagram or a table. The sequence diagram or table is rendered by using Adobe Flash.

The approval process that displays a sequence diagram or a table is rendered by using HTML.

See  Approval Central in AR System documentation.