This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Upgrading BMC Remedy AR System in silent mode

An example ARSystem-ini-template.txt file contains all of the options that you can use for silent installation or upgrade. You can find the ARSystem-ini-template.txt file in the <InstallerDirectory>\Disk1\utility folder or you can create the ARSystem-ini-template.txt file using an example Options.txt file.

To upgrade Remedy AR System in silent mode

  1. Using the worksheets in Completing the installation spreadsheet as a guide, edit the options in the ARSystem-ini-template.txt file, ensuring that you include the appropriate -P-J, or -A option:

    Option

    Description

    Example

    -P

    Sets the installation directory for a product. This value should point to the Remedy AR System installation directory.

    -P installLocation=<filePath>

    • (Windows)-P installLocation=C:\Program Files\ BMC Software\ARSystem
    • (UNIX)-P installLocation=/opt/bmc/ARSystem

    -A

    Specifies the products and features you want to upgrade. The product and feature names are listed at the top of the ARSystem-ini-template.txt file. To upgrade more than one product or feature, include the -A line for each.

    -A product <productName>
    -A feature <featureName>

    For example:
    -A product ARSuiteKit
    -A feature Clients
    Note: The product names are case sensitive. Refer to the ARSystem-ini-template.txt for complete product names.

    -J

    Specifies Java properties that correspond to user inputs. See the Example options.txt file for examples.

    -J BMC_AR_SERVER_HOST_NAME=foo.bar.com

    -J BMC_AR_USER=Demo

    -J BMC_AR_PASSWORD=


    As you edit the ARSystem-ini-template.txt file, apply the following guidelines:

    • Remove the comment (#) markers.
    • In UNIX environments, ensure that no Ctrl+M characters appear in the ARSystem-ini-template.txt file.
  2. To set the installation mode to upgrade, in the ARSystem-ini-template.txt file, edit the BMC_ARSYSTEM_INSTALL_OPTION as follows:
    • -J BMC_ARSYSTEM_INSTALL_OPTION=Upgrade
  3. Run the installer with the -i silent option:
    • (Windows) setup.exe -i silent -DOPTIONS_FILE=c:\path\to\ARSystem-ini-template.txt
    • (UNIX) ./setup.bin -i silent -DOPTIONS_FILE=/path/to/ARSystem-ini-template.txt

Example Options.txt file for upgrade

The following example shows an options.txt file that is used for silent upgrade:

-P installLocation=E:\BMCSoftware\AR
-A featureARSystemServers
-J BMC_ARSYSTEM_INSTALL_OPTION=Upgrade
-J BMC_DATABASE_TYPE=SQL_SERVER
-J BMC_DATABASE_HOST=vm-w28x-prem09
-J BMC_DATABASE_PORT=1433
-J BMC_DATABASE_INSTANCE=vm-w28x-prem09
-J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=SQLAUTH
-J BMC_DATABASE_LOGIN=ARADMIN
-J BMC_DATABASE_PASSWORD=AR#Admin#
-J BMC_DATABASE_CONFIRM_PASSWORD=AR#Admin#
-J BMC_DATABASE_DBA_LOGIN=sa
-J BMC_DATABASE_DBA_PASSWORD=Asimil8
-J BMC_DATABASE_DBA_TABLESPACE_NAME=arsystem
-J BMC_DATABASE_DBA_DATAFILE_NAME=arsys
-J BMC_DATABASE_DBA_DATAFILE_SIZE=3000
-J BMC_DATABASE_DBA_LOGFILE_NAME=arsyslog
-J BMC_DATABASE_DBA_LOGFILE_SIZE=2000
-J BMC_DATABASE_UTF=true
-J BMC_AR_USER=Demo
-J BMC_AR_PASSWORD=
-J BMC_AR_CONFIRM_PASSWORD=
-J BMC_AR_SERVER_NAME=vm-w28x-prem09
-J BMC_AR_SERVER_HOST_NAME=vm-w28x-prem09
-J BMC_JAVA_PLUGIN_PORT=9999
-J BMC_PORT_MAPPER_ENABLED=true
-J BMC_AR_SKIP_FTS_INDEX_MIGRATION=true
################################################################################
# BMC Smart Reporting
################################################################################
-A featureARReporting
# Reporting Installation Directory 
# Windows - %ProgramFiles%\\BMC Software\\ARReport 
# UNIX - /opt/bmc/ARReport
-P installLocation=/opt/bmc/ARReport
# Choose to Install or Upgrade
-J BMC_ARSYSTEM_INSTALL_OPTION=Install
-J BMC_JAVA_JRE_64_BIT_HOME_PATH=/data1/jre1.8.0_121/
# Below parameter Not applicable if REPORTING_USE_EXISTING_TOMCAT_OPTION=TRUE
-J REPORTING_PORT=8181
-J REPORTING_DB_TYPE=ORACLE
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_DB_OPTION=NEW_DB
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_USER_OPTION=NEW_USER
-J REPORTING_DB_HOST=clm-pun-032122
-J REPORTING_DB_PORT=1521
-J REPORTING_DB_NAME=ora121db
-J REPORTING_DB_USER=RepoUser
-J REPORTING_DB_USER_PASSWORD=bmcAdm1n
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_DB_USER_CONFIRM_PASSWORD=bmcAdm1n
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_DB_ADMIN_USER=sa
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_DB_ADMIN_USER_PASSWORD=bmcAdm1n
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER
#-J REPORTING_DB_AUTH_TYPE=SQL_AUTH
# Below option is only applicable, if REPORTING_DB_AUTH_TYPE=WIN_AUTH
#-J REPORTING_DOMAIN_NAME=<Domain name>
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER
#-J REPORTING_DB_USE_ALWAYSON=<true|false>
# Below option is only applicable, if REPORTING_DB_TYPE=ORACLE
 -J REPORTING_ORACLE_CONNECTION_OPTION=ora121db
# Memory parameters for reporting server, Not applicable if REPORTING_USE_EXISTING_TOMCAT_OPTION=TRUE
-J REPORTING_TOMCAT_MAX_HEAP=2080
-J REPORTING_TOMCAT_MIN_HEAP=1080
-J REPORTING_USE_EXISTING_TOMCAT_OPTION=FALSE
# Below option is only applicable, if REPORTING_USE_EXISTING_TOMCAT_OPTION=TRUE
#-J REPORTING_EXISTING_TOMCAT_HOME=<Tomcat Home Directory>
# keep the value for SMART_REPORTING_ADMIN_USER siadmin
-J SMART_REPORTING_ADMIN_USER=siadmin
-J SMARTREPORTING_ADMIN_USER_PASSWORD=siadmin
-J SMARTREPORTING_ADMIN_USER_CONFIRM_PASSWORD=siadmin
-J SKIP_HEALTH_CHECK=true
#-J SMART_REPORTING_PROXY_URL=https://proxyserver.bmc.com/
-J SKIP_HEALTH_CHECK=true

Options for the Options.txt file

The following table lists the different options you need to use in the Options.txt file. 

Option

Value

Description

setup -i silent -DOPTIONS_FILE
<Options.txt>

Invokes the installer in silent mode with an options file.

You must specify the absolute path of the Options.txt file.

-P installLocation
<Installation Directory>

The install location of the product. Specify a valid directory into which the product should be installed. 

-J BMC_AR_SERVER_NAME
<AR Server Name>

The AR System server name where you want to install the BMC Remedy AR System.

-J BMC_AR_PORT
<AR System TCP Port>

The port number your BMC Remedy Administrator assigned clients to connect to the AR System server. The default port number is 0 (zero).

-J BMC_AR_USER
<AR System Admin User>

The default user name is Demo.

-J BMC_AR_PASSWORD
<AR System User Password>

The default password is blank.

-J BMC_USER_SELECTED_DATA_
LANGUAGE
<always "en">

English is the only data language supported.

-J BMC_USER_SELECTED_VIEW_
LANGUAGES
<View Languages>

Type the name of one or more languages separated by a comma. English must always be specified.

Note: In case of re-run, append the required locales to the existing once.

Related Topics

Example options.txt file

Installing BMC Remedy AR System using silent mode


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