This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Troubleshooting issues with deployment packages

Deployment packages are used for deploying the following:

  • The Remedy ITSM applications, BMC Service Level Management (SLM), BMC Service Request Management (SRM), and Remedy Smart IT version 18.08 and later.
  • Patch and hotfix for Mid Tier, AR System server, and BMC CMDB version and later.

A deployment package might contain the following types of files:

  • Data files: The .arx files in the packages contain data.
  • Packing list: The packing list contains AR System objects such as forms and workflows.
  • Deployment payload: The deployment payload contains operating system specific (Windows and UNIX) application binaries and a common archive of binaries for all operating systems.

For more information about the deployment process, see the following documentation:

Deployment overview and processApplying a deployment package
Application upgrade requirement PlanUpgrading the applications
Creating and deploying payload

Creating and deploying a binary payload Open link in the Remedy AR System online documentation.

Command-line interface option to manage a package

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in the Remedy AR System online documentation.

Different status of payload

Viewing the status of a binary payload Open link in the Remedy AR System online documentation.

Before deploying a package, see the BMC Communities knowledge article Pre deployment checklist for AR and ITSM packages.


For information about troubleshooting issues with the packages, see the following topics:

Popular knowledge articles and videos 

See the following popular knowledge articles for deployment packages:

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