This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Troubleshooting BMC Service Request Management issues

This section provides information on issues related to installation or upgrade of BMC Service Request Management, as well as the troubleshooting information. The following table provides links to the topics and a brief description of the issue.

Manually registering application plug-ins for BMC Service Request ManagementProduct plug-ins are installed and registered as part of the installation. If an error occurs during plug-in registration, you must register the plug-ins manually.
Resolving errors with default currency settings for BMC Service Request Management

During a fresh installation or upgrade of BMC Service Request Management, the default value of currency is USD.

The currency utility is run as part of the application installation or upgrade, only if you have selected a currency value other than USD. The currency utility generates the arcurrencydefault.log and arcurrencydefault_error.log files. Errors are recorded in these log files

Related topics

Refer toTo know about
Application installation and upgrade known and corrected issuesKnown and corrected issues in the BMC Service Request Management.

Troubleshooting Open link section in the BMC Service Request Management online documentation.

Issues that are not listed here or issues related to the other features of BMC Service Request Management.
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