Pre-upgrade procedures for BMC Service Level Management
Perform these steps before you upgrade BMC Service Level Management.
To prepare your BMC Remedy AR System Server
- Set the Submitter mode and Localize server to their pre-9.1.02 default values: changeable and False, respectively. See and .
- In Centralized Configuration, under the com.bmc.cmdb.server setting, turn off the Normalization Engine by setting CMDB-Inline-Normalization to F. For details about Centralized Configuration, see .
Disable the Reconciliation Engine and the Normalization Engine by commenting out the following lines from the armonitor file and restart the AR System server.
#"<...>\AtriumCore\cmdb\server64\bin\arrecond.exe" --unicode -i "<...>\ARSystem" -m #"<...>\Program Files\Java\jre1.8.0_74\bin\java" -Xmx512m -classpath "<...>\AtriumCore\cmdb\plugins\ne;<...>\AtriumCore\cmdb\plugins;<...>\AtriumCore\cmdb\sdk\bin\arpluginsvr91_build001.jar;...\AtriumCore\cmdb\sdk\bin\arapi91_build001.jar;<...>\AtriumCore\cmdb\sdk\bin\arutil91_build001.jar;<...>\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;<...>\AtriumCore\cmdb\sdk\bin\cmdbapi91.jar;" com.bmc.arsys.pluginsvr.ARPluginServerMain -x <server-name> -i "<...>\ARSystem"
To prepare your Service Level Management data for upgrade
If you are upgrading from BMC Service Level Management 7.x and do not want to migrate SLM sample data, delete the sample data from the SLM console.
Make a note of the service level agreements, service targets, and BMC SLM contract data defined in your system. You can compare the list of these SLAs, SVTs and contracts after upgrade.
Reference the Knowledge Article number 000030615 (Support logon ID required) for guidelines about using database queries to list or report service level agreements and service targets defined to your system.