Performing upgrade testing

Test the upgrade process.

Test the functionality of the system with focus on ensuring that your application customizations are working with the enhancements or changes that have been introduced in this version of the applications.

• Resolve issues that arise in the upgrade process. Check the troubleshooting topics and the Known and corrected issues for workarounds. Also check Release notes and notices for available patches or fixes.
• Resolve issues with application customization (overlays) that arise out of the reconciliation process. Check for Special scenarios during AR customizations reconciliation.

• Perform out-of-the-box functionality testing.
• Perform end-to-end user acceptance testing to validate data and to check that customized applications and integrations are working correctly.
• Conduct performance testing to confirm system performs as expected under load.
• (Optional for a staged upgrade) Test the delta data migration process.

Best practice: BMC highly recommends that you conduct full validation and performance testing in the QA environment to minimize the amount of time required for testing during the production upgrade.

• As you conduct User Acceptance Testing (UAT), resolve issues related to application customizations and overlays. Return to the development system to fix those application customizations and to create another packing list with the corrections. On the QA system, re-import the customizations and re-test.

• Resolve issues with OOTB product functionality. Check the Support Knowledge Base and the Release notes and notices of the specific component for known issues and workarounds. If needed, contact Support for fixes. Apply fixes to the development environment and create a fix package that you will import to production.

  Note: For a staged upgrade, create separate fix packages for data (.arx) fixes and non-data fixes. You will apply non-data fixes and apply data fixes in separate steps.

• Resolve issues with performance. Review tuning parameters and tune the system as recommended. Verify that your environment meets the minimum Hardware requirements for the data load.

• Diagnose why systems might not be starting.
• For a staged upgrade, check for known migration issues in Reviewing migration results and resolving issues. As directed in the delta data migration process, Validate the migration.

If you have finished testing, return to the appropriate task in the upgrade process:

• Remedy ITSM Suite in-place upgrade process
• Remedy ITSM Suite staged upgrade process