This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Manually registering application plug-ins for BMC Service Level Management

Product plug-ins are installed and registered as part of the installation of BMC Service Level Management. If an error occurs during plug-in registration, you must register the plug-ins manually.


  • In this topic SLMInstallDir refers to the default BMC Service Level Management installation directory:
    • (Microsoft Windows)C:\Program Files\BMC Software\BMC Service Level Management\
  • In this topic ARSystemInstallDir  refers to the default BMC Remedy AR System installation directory:
    • (Microsoft Windows) C:\Program Files\BMC Software\ARSystem
  • For CAI, ensure that the CAIPlugin.jar and ITSMCommonUtils.jar files are in the ARSystemInstallDir\pluginsvr\cai directory.
  • For ARDBC, ensure that the Query.jar and ITSMCommonUtils.jar files are in the ARSystemInstallDir\pluginsvr\qry directory.
  • You must enclose the plug-in entries in the ar.cfg file within in double quotes.

To register the application plug-ins

  1. Stop the BMC Remedy AR System server.
  2. For Microsoft Windows, add the following Plugin and Plugin-Path entries to the ar.cfg file:
    Plugin: SLMInstallDir\bin\omfobjiefilapi.dll
    Plugin: SLMInstallDir \bin\arfslasetup.dll
  3. Start the BMC Remedy AR System server.

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