This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Improving upgrade performance of BMC Atrium Core

Perform the following performance improvement tasks before you upgrade BMC Atrium Core.

In this section

Deleting job history

From the Reconciliation Job Runs form, delete the reconciliation job history. Cleaning up the job history information improves the performance of the AR System server.

  1. In a browser, open the RE:Job_Runs form in Search mode.
  2. Export these records to a file and then delete the records.
  3. In a browser, open the Application Pending form in Search mode.
  4. Export these records to a file and then delete the records.
  5. In a browser, open the NE:JobRun form in Search mode.
  6. Export these records to a file and then delete the records.

Peak efficiency through increased available virtual memory

If you are upgrading both the BMC Atrium Core and the BMC Remedy ITSM Suite of applications, BMC has found that having 4 GB of virtual memory available, as opposed to installed, provides the system with enough resources to process the upgrade at peak efficiency. However, if you are upgrading only BMC Atrium Core, then 2 GB of available virtual memory is sufficient.

Where to go from here

Next taskProceed to Performing the BMC Atrium CMDB upgrade.
Up to process

If you have finished upgrading the platform, return to the appropriate upgrade process:

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