This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Hardware requirements

Click here to download a VSDX file (Microsoft Visio 2016) that contains a source copy of this diagram that you can customize to your environment. The following architecture diagram displays specifications for a medium-sized environment that supports 2000 concurrent Remedy ITSM users. For more information about the sizing guidelines, see sizing baselines.

For more information, see the following topics:

TopicTo learn about
Remedy on-premises solution architectureRemedy deployment architecture and sizing guidelines.

Configuration checklist for Remedy Platform

Specifications, configurations, and sizing guidelines.

Configuration checklist for Digital Workplace

Digital Workplace sizing guidelines and configurations.

Related topics

Compatibility matrix

Software dependencies for Remedy AR system

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  1. Jan Sierens

    Smart IT & DWP are on the same server in the schema, where according Smart IT doc the best practices is to install them on a separate servers. Also DWP catalog is missing.

    May 10, 2019 07:13
    1. Ashwini Mathad

      Thank you for the feedback on the documentation. You can find the documentation for Remedy deployment architecture at this link: Remedy on-premises solution architecture.

      May 28, 2019 06:03
  2. Jani Myllymaki

    Hi sizing baseline only shows baselines for Small Deployment? What is recommended for Medium and Large environments?

    Jun 04, 2019 02:41
    1. Ashwini Mathad

      Thank you for your feedback on the documentation.

      For information about sizing baselines for medium and large environments, refer to the Knowledge article →

      Jun 06, 2019 04:57
      1. Jani Myllymaki

        hi, yes I have seen this article

        there is different info on KB- article and on 19.02 documentation (on this page)

        on 19.02 documentation it says for Small environment you need 16Cores and 32GB on database and on article it says medium environment needs 16cores and 32GB

        Article is for older version… so it seems not fully apply to 19.02 anymore

        Jun 07, 2019 04:50
        1. Manash Baruah

          Thank you for writing; I understand your confusion.

          For a small deployment of Remedy ITSM + Smart IT, the data tier sizing guideline is 8 cores + 16 GB, which is the same requirement as mentioned in the KB article. The 16 cores + 32 GB configuration is required only if you deploy Digital Workplace too.

          The KB article does not include the additional requirements for Digital Workplace. That is why the KB article mentions the requirements for small deployment as 8 cores + 16 GB.

          Hope that helps.



          Jun 11, 2019 04:12
          1. Jani Myllymaki

            Yes I can read what is the difference of ITSM + SmartIT vs. ITSM + SmartIT + DWP databases on same environment that is why asked what is correct baseline for medium environment

            So no this does not help since we have Digital Workplace and Digital workplace catalog too, so which one is it for DB containing ITSM, SmartIT, DWP and DWPC databases for Medium size environment?

            Jun 12, 2019 03:18