This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Creating a Private Queue for ARID plug-in

Note

Skip this section for upgrades; it is optional for first-time installations.

In a production environment, assign the ARID plug-in its own private thread pool to avoid conflict with other users and processes when performing operations on the AR System server. On Development or other low-volume servers, this step is not required; the Process Designer server will use the general thread pools. This topic discusses the following information:

Number of threads required in server queues

The server queue must have a minimum of 2 threads available. The maximum number of threads depends on how many worker threads you need to perform server-side operations. In general, the higher this value, the faster the process designer server can complete its operations in a high load environment; However, assigning too many threads to this function can result in slowing down other areas of your AR System server. BMC recommends a minimum of 2 threads and a maximum of 8. This allows up to 7 operations to be performed concurrently if required.

To create a Private Queue for the ARID plug-in

  1. Open the AR System Administration Console.
  2. Open the Server Information form (System > General> Server Information).
  3. Click the Ports and Queues tab to create a new private queue.
  4. If you have not specified the RPC queue during installation.generate a private queue. 
    1. Click in any blank row of the RPC Prog Number column.
    2. From the RPC Prog Number cell list, type the next available RPC Program Number (for example, 390690).
  5. If you have specified the ROC queue during installation, select the  RPC Program Number.
  6. Click in the new Min Threads cell, and change the value to at least 2.
  7. Click in the new Max Threads cell, and then change the value to a maximum of 8.
  8. Click OK.
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