This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Upgrading BMC Service Level Management

After you upgrade BMC Service Request Management, upgrade BMC Service Level Management.

Before you begin

Perform the Pre-upgrade procedures for BMC Service Level Management.

BMC Service Level Management upgrade process

  • If you are already on BMC Service Level Management version 18.05, apply the deployment package to upgrade all applications to version 18.08.
  • If you are using BMC Service Level Management version prior to 18.05, perform the following:
    1. Use one of the following methods to upgrade to 18.05.
    2. Complete the upgrade process for BMC Remedy Service Level Management.
    3. After completing the upgrade of all applications, apply the deployment package to upgrade all applications to version 18.08.

Where to go from here

Next task
Up to process

When you have finished upgrading the applications, return to the appropriate upgrade process:

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