This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.


PlanCreate an upgrade plan by reviewing the section Planning an upgrade. This document covers important upgrade decisions and considerations, such as system requirements, which upgrade method to use, and which components to upgrade.
PrepareComplete the tasks in the Preparing section, which will help you prepare for running the upgrade installers.

Depending on the complexity of your environment and your outage window, select the upgrade method that suites your requirements.

Latest hotfixes (Support ID required)

Hotfixes for Remedy AR System

Remedy Mid Tier: Knowledge Article number 000368716

Remedy Email Engine: Knowledge Article number 000368715

Remedy Approval Server: Knowledge Article number 000368714

Remedy AR System Server: Knowledge Article number 000368713

Remedy AR Server Developer Studio: Knowledge Article number 000368712

Remedy AR System Midtier: Knowledge Article number 000368711

Remedy AR System Approval Server: Knowledge Article number 000368710

Remedy AR System Server: Knowledge Article number 000368709

Hotfix for BMC CMDB
BMC CMDB: Knowledge Article number 000370992

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