Upgrade configuration overview
You must perform the following pre-upgrade configuration checks before you run an upgrade.
You can upgrade the platform components (Remedy AR System and BMC CMDB) separately from any applications on the system.
You must upgrade the Remedy AR System server and BMC CMDB together, and they must be at the same version. You can perform zero-downtime upgrade for the platform components.
Remedy Mid Tier must be upgraded before the AR System Server is upgraded. Remedy Mid Tier 18.08 can be upgraded from any lower versions of Remedy AR System Server and BMC CMDB.
The following table describes the list of activities that you need to perform before upgrading Remedy:
Check the planning guide to select the appropriate upgrade method and understand the upgrade process.
1.1 Complete the installation spreadsheet.
Review the Planning an upgrade documentation.
Prepare the server group environment
To prepare a server group for upgrade, perform one of the following actions:
Check system hardware and software requirements.
Check the compatibility matrix.
This knowledge article includes hardware and configuration recommendations for an optimal performance:
Check whether your environment is compliant with the Compatibility Matrix.
|4||Check compliance with configuration best practices|
Compare your environment with the best practice configuration:
(Based on your environment size, identify and correct any settings as appropriate)
|5||Check operating system configuration|
Validate your operating system environment before upgrading:
|Check database server configuration|
Follow the steps in the Database Configuration Troubleshooting Guide to ensure that your database is set up correctly.
Check database inconsistencies by running Database Consistency Checker
(optional) If you have any doubts about your database health, to compare the Remedy AR System metadata with the database structure inside a database.
|8||Install additional tools or utilities before upgrading|
Review the following table to determine the additional tools for the upgrade. See Installing Upgrade Utilities
|Validate the Pre-upgrade configuration checklist|
Review the .
|10||Perform the upgrade||Upgrading the Platform|