This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Updating the Product Ordering PDT

After you upgrade from BMC Service Request Management 8.0.00 or 8.1.00, you can decide whether to configure your Product Ordering service request definitions (SRDs) to use the new Product Ordering process definition template (PDT).

For more information about product ordering, see  Making products available for ordering  in the BMC Service Request Management documentation. After you upgrade, your Product Ordering SRDs are still linked to the older PDT. You can manually update them to the new PDT as explained in the following procedure.

To manually update a Product Ordering PDT

  1. Log on to BMC Remedy ITSM as a Request Catalog Manager.
  2. Search for your Product Ordering SRD in the Service Catalog Manager Console, as explained in  Searching for SRDs in BMC Service Request Management documentation.
  3. Click View to open the SRD.
  4. If the SRD is deployed, click Take Offline.
  5. In the Process Template field, click Clear and then click Select.
  6. From the list of available processes, select Product Ordering Process.
  7. Click Turn Online.
  8. Save the SRD.

Where to go from here

Next task
Up to process

When you have finished upgrading the applications, return to the appropriate upgrade process:

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