This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Temporarily deactivating BMC Remedy Encryption Security

If you activated BMC Remedy Encryption Security on the BMC Remedy Action Request (AR) System server, you must deactivate it before you install a product. Installing a product on an encrypted BMC Remedy AR System server is not supported. 

For more information about the BMC Remedy Encryption Security products, see Installing BMC Remedy Encryption Security and  Configuring BMC Remedy Encryption Security in the BMC Remedy AR System documentation. 

To deactivate BMC Remedy Encryption Security

  1.  Log on to the BMC Remedy AR System server.
  2.  Open the AR System Administration Console.
  3.  Choose System > General > Server Information.
  4.  From the Server Information form, click the Encryption tab.
  5.  In the New Encryption Settings area, choose Disabled in the Security Policy list, and click Apply.
  6.  Restart the BMC Remedy AR System server.
  7.  Run the application installer.

To reactivate BMC Remedy Encryption Security after installing the application

  1.  Log on to the BMC Remedy AR System server.
  2.  Open the AR System Administration Console.
  3.  Choose System > General > Server Information.
  4.  From the Server Information form, click the Encryption tab.
  5.  In the New Encryption Settings area, choose Optional or Required in the Security Policy list, and click Apply.
  6. Restart the BMC Remedy AR System server.

Note

After the encryption is deactivated or activated, restart all the Mid Tiers connected to the encrypted AR System Servers.

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