This topic contains information about how to contact Customer Support, and the support status for this and other releases.
Contacting Customer Support
If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
- BMC Remedy IT Service Management Suite Support page
- BMC Remedy AR System Server Support page
- BMC Atrium CMDB Support page
The BMC Assisted MIGration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version (“Success through proper planning"). This program is offered to BMC customers currently subscribed to BMC Customer Support.
BMC will provide collateral containing upgrade best practices compiled by experts in BMC Support and R&D. You can leverage this information to create your upgrade plan. Upgrade experts in BMC Customer Support will review your plan and offer advice to help ensure your success.
To learn more about the AMIGO program, visit the on the Support page.