This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Reviewing upgrade log files

The installer writes status messages to a log file, giving a detailed account of all changes made to your data model during the upgrade. If the upgrade fails and you have to run the installer again, it resumes after the last operation it completed rather than repeating operations that have already been completed.

By default, the cmdb_eng_debug_log.txt log file is saved under the ARSystemServerDirectory\ARServer\db folder. You can specify a different location for the log file before you run the installer by setting the value for the CMDB-Log-File-Location parameter to your required location. The parameter is provided in the ar.cfg (Microsoft Windows) or ar.conf (UNIX) file.

The following examples show the log file entries for upgrade from version 8.1 to version 9.0.

Log file entry for base version 8.1

<INFO  > <TID: 0000000278> /* Tue Apr 21 2015 23:41:42.662 */    Starting incremental upgrade
<DEBUG > <TID: 0000000278> /* Tue Apr 21 2015 23:41:42.681 */    Installed CMDB Version is :- [
Application Id =OB00C04FA081BABZlxQAmyflAg1wEA
Application Name =BMC Atrium CMDB
Major Version =8
Minor Version =1
Maintenance Version =0
Patch Number =0
Version Exist ?=true
]

Log file entry for target version 9.0

<DEBUG > <TID: 0000000278> /* Tue Apr 21 2015 23:48:16.407 */    Installed CMDB Version is :- [
Application Id =OB00C04FA081BABZlxQAmyflAg1wEA
Application Name =BMC Atrium CMDB
Major Version =9
Minor Version =0
Maintenance Version =0
Patch Number =0
Version Exist ?=true
]

Log file entry after the upgrade process is complete 

<INFO  > <TID: 0000000278> /* Tue Apr 21 2015 23:55:49.129 */    CMDB Upgrade(UPGR) For 9.0.00 Patch 000 completed.
<INFO  > <TID: 0000000278> /* Tue Apr 21 2015 23:55:49.130 */    Finished incremental upgrade.

Tip

To review the logs after an upgrade, make a copy of the cmdb_eng_debug_log.txt file. Even though the upgrade succeeded, you can use the log file to find out which instances you must migrate manually to keep your data in the Common Data Model. It also tells you which classes the upgrade installer was unable to delete due to the existence of subclasses you created.

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