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This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Remedy Deployment 18.08 ... Troubleshooting Troubleshooting BMC Service Request Management issues

Resolving errors with default currency settings for BMC Service Request Management

During a fresh installation or upgrade of BMC Service Request Management, the default value of currency is USD.

The currency utility is run as part of the application installation or upgrade, only if you have selected a currency value other than USD. The currency utility generates the arcurrencydefault.log and arcurrencydefault_error.log files.

Note

If you are using a currency format other than the default(default format is USD), you must run the currency utility before upgrading the platform and application components to 18.05 or later versions. Running the currency utility preserves the customization relevant to currency settings. Download the latest currency utility from BMC Communities. As a precaution, take a backup of the database before running the currency utility. The database backup might be required if a power outage or some technical issue interrupts the currency utility. 

To run the currency utility manually, see Running currency utility before upgrading the platform components. 

The arcurrencydefault_error.log file lists the forms that encountered errors while setting the default currency.

  • The utility generates log files in the InstallationDirectory\Logs\Currency_Logs directory.
  • For example, a Microsoft Windows path might be
    C:\Program Files\BMC Software\BMCRemedyITSMSuite\Logs\Currency_Logs.
  • For example, a UNIX path might be /opt/bmc/bmcremedyitsmsuite/Logs/Currency_Logs.

Use BMC Remedy Developer Studio to set the currency on the forms listed in the arcurrencydefault_error.log. For example, you might see the following error in the arcurrencydefault_error.log:

Error: Error locking to Admin RPC Queue:
ERROR (90): Cannot establish a network connection to the AR System server; Connection refused: connect myserver1

To resolve this error

  1. Verify that the BMC Remedy AR System server is running.
  2. Review the arerror.log for possible issues with the BMC Remedy AR System server.
  3. Manually set the default currency field Open link (this topic is from the BMC Remedy ITSM online documentation).

If a problem occurs

If you encounter ERROR 90 during execution of default currency, the installer stops running. You must:

  • Restore the BMC Remedy AR System server to the state before running the installer.
  • Resolve the cause of ERROR 90.
  • Run the installer again.

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Last modified by Onkar Telkikar on Nov 22, 2018
troubleshooting service_request_management issues service_pack_4

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