This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Preparing AR System for the ITSM application upgrade

Complete the following pre-upgrade procedures on the AR System server before you begin the BMC Remedy ITSM application upgrade.

  1. Set the Submitter mode and Localize server to their pre-9.1.02 default values: changeable and False, respectively. See Setting license options and Setting the Localize Server option .

  2. In Centralized Configuration, under the com.bmc.cmdb.server setting, turn off the Normalization Engine by setting CMDB-Inline-Normalization to F. For details about Centralized Configuration, see Centralized configuration .

  3. Comment out reference to the Approval Server plug-in as follows:

    In the Centralized Configurationunder com.bmc.arsys.server component, comment out the Server-Plugin-Alias entry for ARSYS.ARDBC.PREVIEW
    To comment the parameter in the Centralized Configuration, append '#' before the parameter name.

  4. Disable the Reconciliation Engine and the Normalization Engine by commenting out the following lines from the armonitor file and restart the AR System server.
    For Windows 

    #"<...>\AtriumCore\cmdb\server64\bin\arrecond.exe" --unicode -i "<...>\ARSystem" -m
    #"<...>\Program Files\Java\jre1.8.0_74\bin\java" -Xmx512m -classpath "<...>\AtriumCore\cmdb\plugins\ne;<...>\AtriumCore\cmdb\plugins;<...>\AtriumCore\cmdb\sdk\bin\arpluginsvr91_build001.jar;...\AtriumCore\cmdb\sdk\bin\arapi91_build001.jar;<...>\AtriumCore\cmdb\sdk\bin\arutil91_build001.jar;<...>\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;<...>\AtriumCore\cmdb\sdk\bin\cmdbapi91.jar;" com.bmc.arsys.pluginsvr.ARPluginServerMain -x <server-name> -i "<...>\ARSystem"

    For Linux


Where to go from here

Next task

After you have completed the pre-upgrade tasks, go to Upgrading BMC Remedy ITSM.

Up to process

If you have finished upgrading the applications, return to the appropriate upgrade process:

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