Preparing AR System for the ITSM application upgrade
Complete the following pre-upgrade procedures on the AR System server before you begin the BMC Remedy ITSM application upgrade.
Set the Submitter mode and Localize server to their pre-9.1.02 default values: changeable and False, respectively. See Setting license options and Setting the Localize Server option .
In Centralized Configuration, under the com.bmc.cmdb.server setting, turn off the Normalization Engine by setting CMDB-Inline-Normalization to F. For details about Centralized Configuration, see Centralized configuration .
Comment out reference to the Approval Server plug-in as follows:
In the Centralized Configuration, under com.bmc.arsys.server component, comment out the Server-Plugin-Alias entry for ARSYS.ARDBC.PREVIEW.
To comment the parameter in the Centralized Configuration, append '#' before the parameter name.Disable the Reconciliation Engine and the Normalization Engine by commenting out the following lines from the armonitor file and restart the AR System server.
For Windows#"<...>\AtriumCore\cmdb\server64\bin\arrecond.exe" --unicode -i "<...>\ARSystem" -m #"<...>\Program Files\Java\jre1.8.0_74\bin\java" -Xmx512m -classpath "<...>\AtriumCore\cmdb\plugins\ne;<...>\AtriumCore\cmdb\plugins;<...>\AtriumCore\cmdb\sdk\bin\arpluginsvr91_build001.jar;...\AtriumCore\cmdb\sdk\bin\arapi91_build001.jar;<...>\AtriumCore\cmdb\sdk\bin\arutil91_build001.jar;<...>\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;<...>\AtriumCore\cmdb\sdk\bin\cmdbapi91.jar;" com.bmc.arsys.pluginsvr.ARPluginServerMain -x <server-name> -i "<...>\ARSystem"
For Linux
#/opt/bmc/atriumcore/cmdb/server/bin/arrecond.sh #/opt/bmc/atriumcore/cmdb/server/bin/normeng.sh
Where to go from here
Next task | After you have completed the pre-upgrade tasks, go to Upgrading BMC Remedy ITSM. |
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Up to process | If you have finished upgrading the applications, return to the appropriate upgrade process: |
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