This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Preparing a Windows environment

This topic provides information about preparing a Microsoft Windows environment before installing.

Permissions required to run the installer

To run the installer on Windows, you must have administrator access.

To run in non-admin mode, you must have write access the %windir% directory and the install location.

Temporary disk space

You should have 1.5 GB of free temporary disk space. If the temporary space on Windows is less than 1.5 GB, you can optionally set the IATEMPDIR or the TMPDIR environment variable to point to a directory that has sufficient disk space. The installer uses the IATEMPDIR variable to assign the location of a temporary directory to use during installation. If your Temp directory does not have enough free space to run the installation, it will fail.

If you have access to another drive or partition with more free space, set a new temp directory by using one of the following commands:

  • export IATEMPDIR= <pathName>
  • setenv IATEMPDIR= <pathName>

In these commands, <pathName> is a writable directory with more free space available than the default directories.


The installer gives the first preference to the IATEMPDIR environment variable. If it is not available, it uses the TMPDIR environment variable.

For more information, see

Terminal Services Configuration options

If you are using Terminal Services, update the Terminal Services configuration options as needed before running the suite installer; otherwise, the installer will not run. Use the Group Policy Editor option to configure Terminal Services.

If you are using the data execution prevention (DEP) feature in Windows Server, you must configure DEP for the BMC Remedy AR System installation executable.

The following topics are provided:

  1. From the Windows Start menu, click Run.
  2. Type gpedit.msc, then click OK.
  3. Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary Folders.
  4. Enable the settings for Do not delete temporary folders on exit and Do not use temporary folders per session.
  5. (Optional) Restart the computer.
  6. Verify that you can run the installation successfully.

If you cannot run the installation successfully, complete the following steps:

  1. From the Windows Start menu, click Run.
  2. Type regedit, then click OK.
  3. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
  4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.
  5. (Optional) Restart the computer.

To configure the DEP feature

If you are using the data execution prevention (DEP) feature in Windows, configure DEP for executable programs.

  1. From the Windows Start menu, click Control Panel; then double-click System.
  2. Click the Advanced tab.
  3. In the Performance area, click Settings.
    On the Data Execution Prevention tab, verify that the Turn on DEP for all essential Windows programs and services only option is selected.
    If this option is selected, no configuration is required.

  4. If the Turn on DEP for all programs and services except those I select option is selected, click Add.
  5. Browse to the executable, and then click Open.
    The installation program appears in the DEP program area.
  6. Click Apply; then click OK.
  7. (Optional) Restart the computer.

Related topics

For more information, see the following topics:

TopicTo learn about
Remedy on-premises solution architectureRemedy deployment architecture and sizing guidelines.

Configuration checklist for Remedy Platform Open link

Specifications, configurations, and sizing guidelines.

Configuration checklist for Digital Workplace Open link

Digital Workplace sizing guidelines and configurations.
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